The file has not been pre-compiled, and cannot be requested.

Version Affected:  [26.2 and later]

Description:  

The file '/SecureAuthXX/Themes/Custom_Theme_Name/Your_theme.Master' has not been pre-compiled, and cannot be requested.

Cause:  

This is due to precompiledApp updatable="false" setting with custom theme in use.

Resolution:  

There is PrecompiledApp.config file at the root of every realm folder. Open that file in a text editor and set the above setting to True in that file, as shown below:

<precompiledApp version="2" updatable="true" />

Note: Restart app pool or IIS for the change to take effect.

Special Considerations (optional as needed):  

For better performance, it is recommended to keep updatable="false". If possible, use default theme and keep updatable="false" in PrecompiledApp.config.

If you need to update multiple realms, use the updaters copy tool to replace the file.  

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.