After upgrading, all WebService realms fail with INCORRECT_USERPASSWORD

    Applies to:
  • SecureAuth Identity Platform
  • Legacy SecureAuth IdP
Deployment model:
  • Cloud
  • Hybrid
  • On Premises
  • Version Affected: 9.3.0-22, 19.07.01-31, 20.06-8, 21.04


    After upgrading to one of the affected versions or higher, all WebService requests fail with INCORRECT_USERPASSWORD despite working before the upgrade.



    In prior versions of IdP, the following setting was treated as True even when set to False, allowing web service realms to continue functioning. 



    The was rectified in all versions affected (above) as EE-2059. Now the setting is treated correctly and if set to False will not allow web service connections.




    Change the setting to True on all realms referenced by realms with a WebService datastore.



    SecureAuth Knowledge Base Articles provide information 1based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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