Mobile devices get stuck on the "Checking browser credential" screen

SecureAuth IdP Version affected: All

Description:

When users authenticate on mobile devices they get stuck on this screen saying:

"Verifying credentials is in progress"

Other mobile browsers may still get stuck but display an error about not being able to get to a location using a custom URL scheme of secureauth:/

Cause:

The Device Recognition mode for fingerprinting mobile devices is set to App mode on the Workflow tab instead of Cookie mode and the SecureAuth mobile fingerprinting app is not installed:

Historically SecureAuth provided a fingerprinting app (not the Authenticate app) that users could install on their smartphone, the sole purpose of which was to respond to the custom URL scheme of secureauth:/ and return a fingerprint back to the realm.  However that app is no longer available and is not recommended for use either.  

Resolution: 

Current best practise is to use Cookie mode instead of App mode.

Set the FP mode: drop down to use Cookie:

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.