Support Lifecycle Policy and End of Life Dates

SecureAuth® Identity Platform Product Lifecycle

The lifecycle for a product release of SecureAuth® Identity Platform (previously named SecureAuth IdP) consists of a Standard lifecycle of two (2) years, plus an extension of one (1) year of Limited Support (as defined below), followed by optional two (2) year Extended Support (as defined below) and then none thereafter.

The following diagram illustrates the lifecycle for SecureAuth® Identity Platform:

The following table illustrates what falls under software maintenance during each phase of the lifecycle:

a – Access to these features are available to customers current with maintenance
b – Extended support is available at a fee
c – Critical priorities only

1. Support access depends on the maintenance level purchased. Details of maintenance and support services are provided as part of SecureAuth’s software license agreement.
2. SecureAuth may choose to address issues with a significant business impact for the customer through a hot fix. Each hot fix shall be subject to the same lifecycle as that of the release it applies to.
3. SecureAuth may provide enhancements with new releases at its discretion. Our goal is to provide at least one new release per year.

Standard Lifecycle

Provided a customer is current with maintenance or subscription, standard product support shall be provided for each product release for up to two (2) years for SecureAuth Identity Platform. Product support includes hot fixes and patches for software defects that materially prevents product use and any available workarounds for other non-critical software defects.

During the Standard lifecycle and at its discretion, SecureAuth (i) may fix bugs in a current release and deliver it as a hot fix; or (ii) may schedule bug fixes in a future release. Customers that are current with maintenance may request support for any severity level issues.

Limited Support

Provided a customer is current with maintenance or subscription, limited product support starts immediately at the end of Standard Support and continues for one (1) year. Limited Support includes email and telephone support, problem investigation, and providing problem resolution recommendations based on existing knowledge, and existing supported product releases and patches ("Limited Support"). During the Limited Support phase, SecureAuth may provide qualified security updates at its discretion.

Extended Support

Provided a product qualifies for extended support and the customer is current with extended maintenance, extended support starts immediately at the end of Limited Support and continues for two (2) or more years (as determined by SecureAuth at its discretion). Extended Support includes email and telephone support, problem investigation, and problem resolution recommendations based on existing knowledge and existing supported product releases and patches. During the Extended Support phase, SecureAuth may provide qualified updates of critical priority at its discretion.

Lifecycle Dates

All future dates mentioned for "End of Standard Lifecycle" and "End of Limited Support" and "End of Extended Support" are close approximations and subject to change.

Identity Platform Lifecycle

Legacy SecureAuth IdP Lifecycle

* SecureAuth IdP 9.2 and SecureAuth Identity Platform 20.06 instances deployed in fully air-gapped environments are covered by extended standard lifecycle support. Contact SecureAuth Support or your Customer Success Manager for full details.

**Extended Support has expired and is not available