SecureAuth Support

Important Changes to Network Requirements for Identity Platform

1. General
2. Announcements

In our efforts to provide more reliable services to our customers, SecureAuth is actively migrating legacy services from existing data centers to Amazon Web Services. As part of the migration, new ...

• Edited March 14, 2023 18:02
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SecureAuth Non-Production Environment Policy

1. General
2. Announcements

SecureAuth provides a limited, non-production instance of the SecureAuth® Identity Platform for testing, maintenance, and support of a customer’s production deployment.  See the following SecureAut...

• Edited June 10, 2025 12:15
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May 8, 2019 - SecureAuth Documentation Portal Maintenance

1. General
2. Previous Alerts

We will be performing maintenance on our site, docs.secureauth.com, tonight May 8th from 6 PM to 10 PM PST. During this time, the entire documentation site will be unavailable. 

• Edited May 08, 2019 20:00
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Docs.secureauth.com undergoing emergency maintenance

1. General
2. Previous Alerts

Our documentation site, docs.secureauth.com, is back online. We apologize for any inconvenience this may have caused.

• Edited April 15, 2019 20:36
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April 4, 2019 -- Voice OTP Caller ID Issue

1. General
2. Previous Alerts

Update: This has been resolved. Our service provider is currently experiencing issues displaying our normal Caller ID for Voice One-Time Passcodes (OTP). Users may see Voice OTP calls originating f...

• Edited April 15, 2019 17:01
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March 13, 2019 -- Voice Caller ID Issue

1. General
2. Previous Alerts

Update: This issue has been resolved. Our service provider is actively working to resolve an issue where voice OTPs may display the incorrect country code. Despite the visual error, the caller ID i...

• Edited March 19, 2019 16:58
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March 13, 2019 -- SMS Delays on US/Canada Carriers

1. General
2. Previous Alerts

Update: This issue has been resolved.   We have changed to our secondary service provider and users should see improved SMS delivery times. We are continuing to monitor the situation. Visit our sta...

• Edited March 14, 2019 01:22
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February 20, 2019 -- Voice OTP Caller ID Issue

1. General
2. Previous Alerts

Update #1: The issue has been resolved. We're actively working to resolve an issue where voice OTPs may display the incorrect country code. Despite the visual error, the caller ID is (866) 861-4707...

• Edited February 21, 2019 00:18
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Support Lifecycle Policy and End of Life Dates

1. General
2. FAQ

SecureAuth® Identity Platform Product LifecycleThe lifecycle for a product release of SecureAuth® Identity Platform (previously named SecureAuth IdP) consists of a Standard lifecycle of two (2) yea...

• Edited March 25, 2026 15:54
• 4 followers
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February 15, 2018 - Deprecating SHA1 Environment - x509.multifactortrust3.com

1. General
2. Previous Alerts

Description: On February 15, 2018, our cloud infrastructure team decomissioned our legacy SHA1 x509.multifactortrust3.com environment. There should be no impact to customers as all customers were m...

• Edited November 26, 2018 19:35
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