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SecureAuth Support

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Activity overview

Latest activity by SecureAuth Support
  • SecureAuth Support created an article,

    Docs.secureauth.com undergoing emergency maintenance

    Our documentation site, docs.secureauth.com, is back online. We apologize for any inconvenience this may have caused.

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  • SecureAuth Support created an article,

    April 4, 2019 -- Voice OTP Caller ID Issue

    Update: This has been resolved. Our service provider is currently experiencing issues displaying our normal Caller ID for Voice One-Time Passcodes (OTP). Users may see Voice OTP calls originating f...

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  • SecureAuth Support created an article,

    March 13, 2019 -- Voice Caller ID Issue

    Update: This issue has been resolved. Our service provider is actively working to resolve an issue where voice OTPs may display the incorrect country code. Despite the visual error, the caller ID i...

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  • SecureAuth Support created an article,

    March 13, 2019 -- SMS Delays on US/Canada Carriers

    Update: This issue has been resolved.   We have changed to our secondary service provider and users should see improved SMS delivery times. We are continuing to monitor the situation. Visit our sta...

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  • SecureAuth Support created an article,

    February 20, 2019 -- Voice OTP Caller ID Issue

    Update #1: The issue has been resolved. We're actively working to resolve an issue where voice OTPs may display the incorrect country code. Despite the visual error, the caller ID is (866) 861-4707...

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  • SecureAuth Support created an article,

    SecureAuth IdP v9.3

    SecureAuth IdP v9.3 -- The latest version of IdP has been released! Schedule your upgrade today. Click here for more information regarding the contents of this release.

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  • SecureAuth Support created an article,

    Announcing the release of SecureAuth IdP v9.3!

    What’s New? This release focuses on making IdP administration more efficient, introduces the power of machine learning for behavioral risk analysis, and enables more strict authentication requireme...

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  • SecureAuth Support created an article,

    Core Vulnerability Insight EOL Notification

    Core Vulnerability Insight EOL Notification We are sorry to inform you that we have made the difficult decision to begin the End-of-Life (EOL) process for Core Vulnerability Insight. Our decisio...

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  • SecureAuth Support created an article,

    Welcome to the new combined support portal!

    Welcome to the new combined support portal! Over the next few weeks, your legacy tickets will be migrated from the old system. Please reset your password here before submitting a new ticket.

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  • SecureAuth Support created an article,

    Support Lifecycle Policy and End of Life Dates

    SecureAuth IdP Product Lifecycle The lifecycle for a version of SecureAuth IdP consists of a Standard lifecycle of three (3) years, plus an extension of one (1) year of Limited Support (as defined ...

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