After Upgrade: Invalid User Error

    Applies to:
  • Legacy SecureAuth IdP
Deployment model:
  • On Premises
  • SecureAuth IdP Version affected:9.0.0 +

    Description:Once functioning Active Directory SecureAuth realms, now display an Invalid User error upon login attempt, after an upgrade to SecureAuth version 9.x.x or greater.

    Cause:Theservice account in the realm's datastore is configured as DomainName/ServiceAccountName instead of the expectedServiceAccountName@DomainName format.

    DomainName/ServiceAccountName is an acceptable configuration format for pre-9.x.x SecureAuth versions, but all newer versions requireServiceAccountName@DomainName.

    An alternative cause for this issue is detailed here

    Resolution: Restructure to service account format in the realm toServiceAccountName@DomainName.

    Admin Console -> Admin Realm -> SecureAuth# -> Data(tab) -> Membership Connection Settings(section) ->Service Account

    - Press the Test Connection button at the bottom of the Membership Connection Settings section. If it returns Connection Successful, the realm should now be fully functional.

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