Unknown Field Showing in Push-to-Accept Screen

    Applies to:
  • Legacy SecureAuth IdP
Deployment model:
  • On Premises
  • Applicable SecureAuth IdP Versions: 8.2.x+

    Issue: User getting an "Unknown" message right below the timestamp of the Push-to-Accept screen they receive when they choose Push-to-Accept option from the 2-Factor Authentication methods list.

    Cause: The "Unknown" message is supposed to display the location.

    Background Info: The SecureAuth IdP take the web browser's IP (not the device's IP) and use that to do a lookup of the location the IP is associated with. Depending on where the cell tower is and/or where the ISP reports its location (if device is connected to WiFi), the final display location will differ and, if it cannot resolve the location, will display the "Unknown" message.

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