Login for Windows displays the wrong username on the lock screen

Login for Windows Version affected: 1.0

Windows OS versions affected: 7, 2008R2

Description:  

When L4W (Login for Windows) 1.0 is installed on Windows 7 or 2008R2 and a user in the  bypass group logs on then locks the screen, the username and MFA options shown will be that of the last non-bypass user, preventing the user from unlocking the workstation.

Note this only affects Windows 7 and 2008R2.  Windows 10 is unaffected and we have no reports of Windows 2012 being affected.

Cause: 

Product defect

Resolution:  

Product defect CP-411 has been logged and will be addressed in version 1.0.2

Workaround:

The workstation can be unlocked when it is in such a state by using the following steps, depending on if you are physically logged in or via an RDP session:

Physically logged in:
1. Click on "Switch User"
2. Press CTRL-ALT-DEL
3. Then "Switch User" again
4. Now click "Other user"

RDP session:
1. Disconnect the session and then Reconnect
2. Then click "Switch User"
3. Now click "Other User"

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.