You are unable to browse to cloud.secureauth.com trx.secureauth.com or x509.multifactortrust3.com website on HTTP or HTTPS

Mike Hang

November 16, 2018 11:26

Applies to:

Deployment model:

On Premises

Affected Versions: 7.4.3

Issue:
You are unable to browse to any of these three sites using port 80 or 443

- cloud.secureauth.com - 208.82.207.89
- trx.secureauth.com - 208.74.31.114
- x509.multifactortrust3.com - 208.74.30.105

Cause:
Back on older versions, SecureAuth did not whitelist these IP's on the Windows firewall.

Resolution:

Open Windows Firewall with Advanced Security.
Go to Outbound Rules.
You should see an active rule called "SecureAuth - Allow Cloud Services". Open the properties for this rule.
Go to the Scope tab.
Make sure the following IP addresses are in there: