Passcode App Error with MacOS: Invalid web address. Try again.

Kelton Yang

November 16, 2018 11:26

Applies to:

Legacy SecureAuth IdP

Deployment model:

On Premises

Affected SecureAuth IdP Versions: All

Description:

When using a new MacOS computer, the SecureAuth Passcode app will display the following error:

Cause:

TLS 1.1 and/or TLS 1.2 is disabled on the SecureAuth server. In unique cases, some customers have TLS 1.1 or 1.2 disabled on the SecureAuth server. The Passcode app becomes unable to negotiate a SSL connection, which returns the error: Invalid web address. Try again.

Resolution:

Enable TLS 1.1 and/or TLS 1.2.

Passcode App Error with MacOS: Invalid web address. Try again.

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