How to change outbound email address for Forgot Username email

    Applies to:
  • Legacy SecureAuth IdP
Deployment model:
  • On Premises
  • Versions Affected: All versions

    Description: The sender email address on "Forgot Username" emails cannot be changed from within the Email Settings configuration under the Overview tab.


    Cause: The attribute managing the sender email address for "Forgot Username" emails is actually not governed by the Email Settings configuration.  It is using a different email address that is specified in the Help Desk Settings field under Multi-Factor Methods tab.


    Resolution: In the Multi-Factor Methods tab, scroll down to the Help Desk Settings and enable Help Desk 1.  Change the email address to what you want to display to users if you are sending forgot usernames via Email instead of displaying on screen in the Post Authentication step.  If you want Help Desk to show as a Multi-Factor authentication option, leave it enabled.  Otherwise, Disable Help Desk 1, then save the configuration.


    Even though the setting is disabled, the email address will be saved for Help Desk 1, and that is the email address the IdP refers to when it sends out Forgot Username emails.



    SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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