KBQ/KBA is wiped when attempting to save the "Helpdesk Challenge" and KB Format set to Encryption

    Applies to:
  • Legacy SecureAuth IdP
Deployment model:
  • On Premises
  • SecureAuth IdP Version Affected:  8.2 to 9.2.0-17


    Given the following conditions, any values that exist for KBQ/KBA will be wiped when attempting to save the "Helpdesk Challenge" and the value for Helpdesk Challenge will not be saved either:

    KBQ-KBA field is set to "Hide"


    Encryption is used instead of Base64


    Helpdesk Challenge is set to "Show Enabled"


    If Base64 is used instead of encryption OR if KBQ-KBA is set to "Show Enabled" then the page correctly saves the Helpdesk Challenge.


    Product Defect  EE-917



    Fixed in hotfix version 9.2.0-18

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