SecureAuth IdP Version Affected: 8.2 to 9.2.0-17
Given the following conditions, any values that exist for KBQ/KBA will be wiped when attempting to save the "Helpdesk Challenge" and the value for Helpdesk Challenge will not be saved either:
KBQ-KBA field is set to "Hide"
Encryption is used instead of Base64
Helpdesk Challenge is set to "Show Enabled"
If Base64 is used instead of encryption OR if KBQ-KBA is set to "Show Enabled" then the page correctly saves the Helpdesk Challenge.
Product Defect EE-917
SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.
Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products
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