New Experience dashboard not loading in 24.04

Version Affected:  24.04

Description:  

New Experience dashboard in 24.04 fails to load after initial installation.due to HTTP 500 error when loading:

• https://localhost/httpproxy/api/v3/sysinfo/ping
• https://localhost/httpproxy/api/v3/rbac_rules/accesscontrol

Error when these endpoints are accessed:

Server Error in '/Api' Application.

Could not load file or assembly 'Newtonsoft.Json, Version=6.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.IO.FileLoadException: Could not load file or assembly 'Newtonsoft.Json, Version=6.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)

Source Error:

Cause:  

The D:\Secureauth\Api\web.config file doesn't include the latest version of Newtonsoft.Json.

Resolution:  

Decrypt the Admin API web config using advanced settings and update the below section in D:\Secureauth\Api\web.config

From:

<dependentAssembly>
<assemblyIdentity name="Newtonsoft.Json" publicKeyToken="30ad4fe6b2a6aeed" culture="neutral" />
<bindingRedirect oldVersion="0.0.0.0-12.0.0.0" newVersion="12.0.0.0" />
</dependentAssembly>

to:

<dependentAssembly>
<assemblyIdentity name="Newtonsoft.Json" publicKeyToken="30ad4fe6b2a6aeed" culture="neutral" />
<bindingRedirect oldVersion="0.0.0.0-13.0.0.0" newVersion="13.0.0.0" />
</dependentAssembly>

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.