Stephen Yorke
Articles
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Troubleshooting: Authentication API Returns a 404 for Usernames Containing a + Symbol
Version Affected: All OverviewWhen the Authentication API receives a request whose base URL includes a username containing a + character, IIS returns a 404 error. For example:/api/v1/users/john+do...
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Troubleshooting: Inline Password Change Does Not Send the Configured Email
Version Affected: All OverviewWhen a realm is configured to send an email on password change, no email is sent after a user changes their password using Inline Password Change. CauseInline Passwor...
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How To: Test RADIUS Using radclient on Linux/WSL
Version Affected: All OverviewTesting RADIUS can be difficult, especially with MFA involved. Several utilities can test RADIUS, but not all of them handle MFA easily, and few are command-line drive...
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Troubleshooting: Custom Theme Missing Username or Password Fields When the Realm Loads
Version Affected: 9.3 and later OverviewWhen using a custom theme, the Username and/or Password fields can be missing when the realm loads. CauseCustom themes don't always have every base theme co...
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Troubleshooting: Login for Windows Doesn't Show All MFA Options Before the Initial Login
Version Affected: All OverviewLogin for Windows can show fewer Multi-Factor Authentication (MFA) options than expected the first time a device is used. CauseLogin for Windows defaults to offline (...
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Troubleshooting: New Experience Realm Creation Is Limited to Realm Number 990
Version Affected: 19.07.01 - 24 OverviewWhen creating a new realm in the New Experience, the realm number dropdown only goes up to Realm 990, instead of the full Realm 999. CauseA configuration se...
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Bug: Transparent SSO Fails for Users With a Comma in Their Password
Version Affected: 22.12 (also seen on other pre-fix versions)Bug Number: EE-3292Bug Status: Closed - FixedFixed in Version(s): 22.12 HF8+, 23.07 HF2+ OverviewTransparent SSO (TSSO) can fail for som...
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How To: Debug Arculix RADIUS Agent Logs Without Scrolling Through the Console
Version Affected: RADIUS Agent OverviewDebugging the RADIUS Agent container via a console connection using Docker commands can be difficult, especially when the RADIUS Agent is busy -- a command li...