Stephen Yorke
Articles
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Troubleshooting: Credential Provider Login Fails With 'This Collection Already Contains an Address With Scheme https' Error
Version Affected: All OverviewUsers can fail to log in through the SecureAuth Credential Provider when Multiple Site Bindings is enabled in IIS, with the following error in the Credential Provider...
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FAQ: Why Does a Certificate Show sha256 as Signature Algorithm but sha1 as Thumbprint Algorithm?
Version Affected: All OverviewA certificate's Signature Algorithm can show sha256 while its Thumbprint Algorithm still shows sha1. Is this a problem? AnswerNo, this is expected behavior, not a defe...
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Troubleshooting: H/TOTP Enrollment Shows the Same URL Across Multiple Realms
Version Affected: All OverviewUsing multiple enrollment realms on the same IdP server for multiple users can confuse end users, because the URL shown within the Authenticate application is the sam...
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Troubleshooting: Client-Side SSL Realm Prompts to Select a Certificate Several Times
Version Affected: All OverviewAuthenticating to a Client-Side SSL (cSSL) realm may prompt the user to select their client certificate three to six times before authentication fully succeeds, when ...
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Troubleshooting: Help Desk Displays Incorrect Account Status Information
Version Affected: All OverviewThe Help Desk page does not retrieve the correct status for locked or disabled user accounts. CauseThe Advanced AD User Check setting is not enabled on the realm. Res...
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Troubleshooting: SecureAuth Migration Tool Fails to Update web.config on Large Migrations (150+ Realms)
Version Affected: All OverviewThe SecureAuth Migration tool automates the steps needed to migrate an IdP appliance from an older software version to a newer one. The video below demonstrates a mig...
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How To: Upgrade the SecureAuth RADIUS Server
Version Affected: 19.x and later OverviewOver time, the SecureAuth RADIUS server gains additional functionality, fixes, and other updates -- upgrading keeps a deployment current with those changes....
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How To: Set a Longer Timeout on the Admin Realm
Version Affected: All OverviewThe Admin Realm's default session timeout is 10 minutes, which is often too short for an administrator working in the Admin Console. Set a Longer Timeout on the Admin ...
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How To: Speed Up RADIUS Authentication for Users in 100+ AD Groups
Version Affected: All OverviewIf users belong to 100 or more Active Directory groups, RADIUS authentication can be delayed -- not every RADIUS client can filter that much group data quickly enough,...
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Troubleshooting: ASP.NET DB Cannot Write Property Values When McAfee Access Protection Is Enabled
Version Affected: All OverviewASP.NET DB can't write values to some property fields when McAfee Access Protection or Exploit Prevention is enabled. CauseMcAfee Access Protection or Exploit Prevent...