Ben Watts
Articles
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Bug: Classic to New Experience Realm Migration Does Not Show All Classic Realms
Version Affected: 22.02 HF2 through HF8 inclusive; 22.12 Base through HF2 inclusiveBug Number: EE-3175Bug Status: Closed — FixedFixed in Version(s): 22.12 HF3 OverviewAfter enabling Classic to New ...
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Troubleshooting: Post Auth Tab or Adaptive Authentication Page Slow to Load or Save in Air-Gapped Deployments
Version Affected: All — this specifically applies to air-gapped deployments, but can also affect non-air-gapped deployments if internet access is limited OverviewIn an air-gapped deployment — or a...
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Troubleshooting: Error Retrieving Contact Information
Version Affected: All OverviewWhen attempting to log in, users see the error "Error Retrieving Contact Information". There are multiple potential causes, most distinguished by the exact message sh...
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Troubleshooting: Web Service Realm Fails or Times Out When Retrieving a User's Profile
Version Affected: All — a hotfix for Identity Platform 9.3.0–21.04 changes the default timeout value discussed in Cause 1 below OverviewWhen a realm is configured to use a Web Service data store, ...
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Troubleshooting: Embedded Browser Error: An error has occurred in the script on this page
Version Affected: All OverviewWhen a user authenticates from inside an embedded browser control — for example, Box Sync, Palo Alto GlobalProtect, Outlook Mobile, or another application's built-in ...
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Troubleshooting: 504 Gateway Timeout for Certain Users
Version Affected: 19.07.01 and later OverviewIn environments using the SecureAuth Connector, some users receive a 504 Gateway Timeout error partway through a login workflow where Username (and Pas...
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Troubleshooting: Problems Accessing the Admin Console
Version Affected: 9.2 and later — the version range differs by cause, noted individually below. OverviewAccessing the Admin Console (New Experience) can fail in a few different ways — a blank whit...
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Troubleshooting: Login for Windows TOTP Error "Sorry, Something You Entered Was Incorrect"
Version Affected: 9.2 and later — the version range differs by cause, noted individually below. OverviewWhen logging in to SecureAuth Login for Windows (L4W) using a TOTP (OATH) device, users may ...
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How To: Configure Local Text Logging Timestamp, Rollover, and Retention
Version Affected: All OverviewIdentity Platform's local text logging (the Audit, Debug, Warning, Error, and AuthTrx logs written via the Marvin Formatter and RollingFlatFileTraceListener entries in...
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Troubleshooting: Users Returned to the Login Screen After Completing MFA
Version Affected: All OverviewAfter completing Multi-Factor Authentication (MFA), some users are returned to the login screen instead of being logged in, and the process starts over. This sometime...