Ben Watts
Articles
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Troubleshooting: Failed to decrypt using provider 'RsaProtectedConfigurationProvider'
Version Affected: All OverviewUsers see an error referencing "Failed to decrypt using provider 'RsaProtectedConfigurationProvider'" when browsing to a realm, or when a web.config file fails to dec...
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Troubleshooting: Content and Localization Verbiage Changes Are Not Taking Effect
Version Affected: All OverviewAfter modifying verbiage in the Content and Localization editor, the changes do not take effect — either the save appears to succeed but login pages and the admin con...
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How To: Clear the FedAuth Cookie on OWA/ECP Logout (Exchange 2013 and 2016)
Version Affected: Exchange 2013 — all SecureAuth Identity Provider (IdP) versions. Exchange 2016 — SecureAuth IdP 9.2 and later. OverviewThis article explains how to configure an Internet Informati...
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How To: Enable Two-Factor Authentication for Alt TTY and CentOS GNOME GUI Logins
Version Affected: All OverviewThis article explains how to enable two-factor authentication (2FA) on two Linux login surfaces that SecureAuth's Pluggable Authentication Modules (PAM) Remote Authent...
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How To: Redirect or Customize the Default IIS Landing Page on a SecureAuth Appliance
Version Affected: Not applicable — this is an Internet Information Services (IIS) configuration change and is not tied to a specific SecureAuth Identity Provider (IdP) version. OverviewThis article...
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How To: Log the Original Client IP via IIS Advanced Logging (X-Forwarded-For or X-MS-Forwarded-Client-IP)
Version Affected: Not applicable — this is an Internet Information Services (IIS) configuration change and is not tied to a specific SecureAuth Identity Provider (IdP) version. OverviewThis article...
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Bug: Throttling Profile Field References the AUX ID Instead of the Property Attribute
Version Affected: 24.4.5 and later (introduced by a Release Update, not the base 24.04 release)Bug Number: EE-3941 (Password Throttling), EE-3832 (Multi-Factor Throttling)Bug Status: Open — workaro...
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Troubleshooting: FileSync Fails to Create, Read, or Sync SyncManifest.xml
Version Affected: All (SecureAuth FileSync 4.0.9 and higher for Cause 1) OverviewThis article covers several unrelated ways FileSync can fail to keep its manifest file, D:\SecureAuth\SecureAuth0\S...
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Troubleshooting: SP-Initiated Realm Gives a 404 Error (404.15 - Query String Too Long)
Version Affected: All OverviewWhen a Service Provider (SP) initiates Security Assertion Markup Language (SAML) authentication by redirect into a SecureAuth realm, the realm can return a 404 error ...
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Troubleshooting: Datastore Fails to Save in New Experience
Version Affected: 19.07.01 and later OverviewSaving or creating a datastore in New Experience can fail for more than one distinct reason. See Cause 1 - Duplicate Datastore Name Across Appliance Ty...