Ben Watts
Articles
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Troubleshooting: Decrypt Web Config Page Fails to Load
Version Affected: 9.x OverviewClicking Tools > Decrypt Web Config in the Web Admin Console shows the standard Custom Error page instead of the expected list of realms. With Custom Errors turned of...
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How To: Set Up a KnowBe4 SAML Integration
Version Affected: All OverviewThis article explains how to set up a Security Assertion Markup Language (SAML) integration between SecureAuth and KnowBe4, a security awareness training platform. Set...
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Troubleshooting: FederationMetadata.xml Cannot Be Found
Version Affected: All OverviewBrowsing to a realm's /SecureAuth#/FederationMetadata/2007-06/FederationMetadata.xml URL shows an error that the file cannot be found. CauseWS-Federation configuratio...
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How To: Enable Debug Logging for FileSync
Version Affected: All OverviewThis article explains how to enable debug-level logging for FileSync and export the logged events to a text file for troubleshooting. FileSync's standard logging level...
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Troubleshooting: SecureAuth Updater Will Not Launch on IdP Server
Version Affected: All OverviewDouble-clicking SecureAuthUpdater.exe does nothing, and the updater never launches. Running it from an elevated command prompt or PowerShell — for example with .\Secu...
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Troubleshooting: ExtendedSAMLAttrValueComboBox SelectedValue Invalid Error After Deleting a Mapped Custom Property
Version Affected: All OverviewA realm shows a generic "An error in the authentication has occurred. Please Try Again. If the error persists, please contact your Administrator" message after mappin...
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How To: Bulk Install, Upgrade, and Reconfigure Login for Windows via Group Policy
Version Affected: 9.2 and later OverviewThis article explains how to deploy, upgrade, and reconfigure Login for Windows (L4W) in bulk using Active Directory Group Policy, instead of installing or u...
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Troubleshooting: PFX Certificate Enrollment Produces an Invalid Public Key Security Object File
Version Affected: All OverviewWhen downloading a PFX certificate and attempting to install it, an error states: This file is invalid for use as the following: Personal Information Exchange.The dow...
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How To: Configure a WinSSO Realm to Use a Custom SPN
Version Affected: All OverviewThis article explains how to configure a Windows SSO (WinSSO) realm to use a custom Service Principal Name (SPN), so that Integrated Windows Authentication (IWA) uses ...
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Troubleshooting: Transaction Log Service Test Fails With "There Was No Endpoint Listening" Error
Version Affected: All OverviewThe SecureAuth Transaction Log Service reports connectivity errors when it can't reach its cloud endpoint. This can show up in three different ways: a SOAP error whil...