Ben Watts
Articles
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How To: Debug Arculix RADIUS Agent Logs Without Scrolling Through the Console
Version Affected: RADIUS Agent OverviewDebugging the RADIUS Agent container via a console connection using Docker commands can be difficult, especially when the RADIUS Agent is busy -- a command li...
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FAQ: Do You Need to Reinstall Device Trust After Changing the Hostname?
Version Affected: Arculix OverviewIf the hostname of a Windows or Mac computer running Device Trust is changed, Device Trust automatically updates its hostname to reflect the change. It is not nece...
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How To: Enable or Disable Arculix Device Trust Logging
Version Affected: Arculix OverviewDevice Trust collects all significant runtime events and can send them to either or both of two destinations for archiving: local text files on the workstation, or...
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Troubleshooting: Arculix Error "An error occurred while communicating with the authentication server"
Version Affected: Arculix OverviewWhen attempting to log in through Arculix, users may see the error "An error occurred while communicating with the authentication server." CauseThis is caused by ...
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Troubleshooting: Arculix Error "The time is out of sync for this device"
Version Affected: Arculix OverviewWhile logging in to a machine with Device Trust installed, users may see the error "The time is out of sync for this device." CauseIncorrect time on the workstati...
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How To: Add the Help Desk Role in Arculix Core
Version Affected: Arculix OverviewThis article explains how to add the Help Desk role to a user in Arculix Core. Adding the Help Desk RoleIn addition to the privileges of a normal user, a user with...
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How To: Pass a Fixed Value Within a SAML Assertion
Version Affected: Arculix OverviewIt is possible to pass a fixed value within a Security Assertion Markup Language (SAML) Assertion as an attribute, without that value being pulled from the user's ...
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Troubleshooting: Token Exchange Fails With "failed_to_verify_subject_token" for Private OIDC IdPs in SecureAuth CIAM
Version Affected: SecureAuth CIAM OverviewWhen configuring a private OpenID Connect (OIDC) Identity Provider (IdP) — one not publicly reachable — in SecureAuth CIAM for OAuth 2.0 Token Exchange, a...
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How To: Revoke a User's Tokens Across All Devices After a Password Change
Version Affected: SecureAuth CIAM OverviewThis article explains how to revoke a user's access tokens, refresh tokens, and single sign-on (SSO) sessions across all of their devices in SecureAuth CIA...
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Troubleshooting: Import Configuration API Returns a 422 Unprocessable Entity Error
Version Affected: All OverviewCalling SecureAuth CIAM's Import Configuration API can return a 422 Unprocessable Entity error, with response text describing the specific problem — for example, an O...