Ben Watts
Articles
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How To: Make an API Call to Pull Back Cloud IdP Assessment Data
Version Affected: 26.2.1 and later OverviewThis describes how to call the Admin Console API to pull back environment information such as Datastores, Policies, and Realm information. Customers can d...
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Troubleshooting: NTLM Prompt Instead of IWA Redirect Due to Realm-Level URL Rewrite Timing
Version Affected: All OverviewWhen a realm is set up for IWA (WindowsSSO), users on non-Kerberos machines get an NTLM prompt instead of being redirected to a Forms realm for a proper IWA login. Ca...
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Troubleshooting: SessionGuardian Desktop Uses the Wrong Camera During Photo Registration
Version Affected: SessionGuardian Desktop OverviewWhen registering a profile photo in SessionGuardian Desktop, the photo may be captured using the wrong camera, which can cause the photo to fail i...
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Troubleshooting: Device Verification Prompt Does Not Appear in SessionGuardian
Version Affected: SessionGuardian Desktop OverviewAfter completing device verification in SessionGuardian, a confirmation prompt should appear on screen. In some cases, this prompt does not appear...
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Troubleshooting: 'Authorized User Not Found' Error During SessionGuardian Login
Version Affected: All versions OverviewWhen attempting to log in, you may see an Authorized User Not Found error. This is caused by a facial recognition issue, not an incorrect username or passwor...
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Troubleshooting: 'Authentication Failed and User is not Found by Authentication Token' Error in Amazon Workspaces
Version Affected: Latest Version OverviewWhen attempting to access Amazon Workspaces, you may see an error message reading Authentication Failed and User is not Found by Authentication Token. Caus...
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How To: Set Work Hour Restrictions in SessionGuardian
Version Affected: All Versions OverviewThis article explains how to restrict the hours during which a user can log in to Amazon Workspaces through SessionGuardian. Work hour restrictions can be app...
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How To: Switch Between User Profiles in SessionGuardian
Version Affected: All Versions OverviewThis article explains how to switch between user profiles in SessionGuardian Virtual Desktop Infrastructure (VDI) when you have access to more than one projec...
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How To: Add a Mail Group in SessionGuardian
Version Affected: All Versions OverviewThis article explains how to create a custom mail group (distro email) for a project in SessionGuardian, so you can send project communications to a specific ...
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How To: Collect SessionGuardian Desktop Log Files
Version Affected: SessionGuardian Desktop OverviewThis article explains how to locate and collect SessionGuardian Desktop log files on your local machine so they can be shared with SessionGuardian ...