Ben Watts
Articles
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Troubleshooting: SQL Reporting Error "SQL Network Interfaces, Error: 26"
Version Affected: All OverviewWhen clicking the Reports button for a realm that has SQL Database logging enabled, the Reports page can return a network error instead of loading the report. CauseTh...
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How To: Scope an Active Directory Data Store Connection to a Specific Site
Version Affected: All OverviewWhen Active Directory is used as a data store and the domain name doesn't match the domain the IdP is joined to, SecureAuth performs a DNS SRV lookup for the connectio...
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How To: Use Domain\Username Format for RADIUS Login
Version Affected: RADIUS 2.2+ and all IdP OverviewBy default, RADIUS does not recognize a login entered in Domain\Username format. Enable Domain\Username Format for RADIUS LoginOn the realm, under ...
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Troubleshooting: Update Web.Config Fails With a System.Xml.XmlException
Version Affected: All OverviewClicking Update Web.Config can fail with an unhandled System.Xml.XmlException stack trace instead of completing normally -- for example, Name cannot begin with the ''...
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Troubleshooting: OIDC Back-Channel Logout Is Not Supported in SecureAuth Identity Platform
Version Affected: All OverviewThis article addresses whether SecureAuth Identity Platform supports OpenID Connect (OIDC) back-channel logout. CauseSecureAuth Identity Platform does not support the...
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How To: Test Available TLS Versions Between a Client and Server
Version Affected: All OverviewThis article covers two ways to test TLS (Transport Layer Security) compatibility between a client and a target server: a PowerShell script that reports which TLS prot...
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Troubleshooting: WS-Trust Request Blocking Rules Not Applying to an Application Sending X-MS-Client-Application
Version Affected: All OverviewWS-Trust Request Blocking rules configured for User Agents may not get applied to a specific application, even though the rule appears correctly configured. CauseThe ...
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Troubleshooting: Theme File "Has Not Been Pre-Compiled, and Cannot Be Requested" Error
Version Affected: 26.2 and later OverviewWhen requesting a custom theme, the site may return an error similar to: The file '/SecureAuthXX/Themes/Custom_Theme_Name/Your_theme.Master' has not been p...
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Troubleshooting: SAML Consumer Rejects an Assertion With an Empty AttributeStatement Element
Version Affected: All OverviewSome SAML Service Providers reject the SAML response outright when it contains an empty <saml:AttributeStatement /> element in the assertion. CauseAn empty <saml:Attr...
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Troubleshooting: SecureAuth IdP Update Manager Failed to Load Manifest
Version Affected: 26.0 and later OverviewThe SecureAuth IdP Update Manager may show Failed to load manifest. instead of detecting the current server version. CauseEither https://downloads.secureau...