Ben Watts
Articles
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Troubleshooting: Custom Theme Missing Username or Password Fields When the Realm Loads
Version Affected: 9.3 and later OverviewWhen using a custom theme, the Username and/or Password fields can be missing when the realm loads. CauseCustom themes don't always have every base theme co...
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How To: Work with IIS Configuration for SecureAuth
Version Affected: All OverviewThis article covers common IIS Application Pool and site-configuration tasks for a SecureAuth appliance: creating a dedicated Application Pool for specific realms, mov...
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FAQ: Can Qualys Agent Be Installed on a SecureAuth IdP?
Version Affected: All OverviewCan a Qualys vulnerability-scanning agent be installed on a SecureAuth Identity Provider (IdP) appliance? AnswerYes. SecureAuth has run the Qualys agent in its own env...
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Bug: Push/Symbol to Accept Doesn't Appear as an MFA Option
Version Affected: 19.07.01+ on New Experience realms; 21.04+ after migration with the 2016 themeBug Number: N/ABug Status: Closed - FixedFixed in Version(s): 22.02 and later (hotfix) OverviewPush (...
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Troubleshooting: Login for Windows Doesn't Show All MFA Options Before the Initial Login
Version Affected: All OverviewLogin for Windows can show fewer Multi-Factor Authentication (MFA) options than expected the first time a device is used. CauseLogin for Windows defaults to offline (...
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How To: Enable Dynamic IP Blocking
Version Affected: 20.06 and later OverviewSecureAuth Identity Platform 20.06 and later can automatically block an IP address that repeatedly fails to log in -- this is called Dynamic IP blocking. I...
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Troubleshooting: Bind Authentication Fails With 'Invalid Password' for Some Users' Distinguished Names
Version Affected: All OverviewWhen a realm's Validate User Type is set to Bind, a subset of users always receive an "Invalid Password" error, even though their username and password are correct. C...
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Troubleshooting: Ubuntu Microsoft Teams Client Crashes When Signing In Through a SecureAuth Realm
Version Affected: All OverviewWhen the Microsoft Teams client on Ubuntu Linux is used to sign in through a SecureAuth realm integrated with an O365 application, the client repeatedly crashes and r...
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Troubleshooting: New Experience Realm Creation Is Limited to Realm Number 990
Version Affected: 19.07.01 - 24 OverviewWhen creating a new realm in the New Experience, the realm number dropdown only goes up to Realm 990, instead of the full Realm 999. CauseA configuration se...
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Bug: Transparent SSO Fails for Users With a Comma in Their Password
Version Affected: 22.12 (also seen on other pre-fix versions)Bug Number: EE-3292Bug Status: Closed - FixedFixed in Version(s): 22.12 HF8+, 23.07 HF2+ OverviewTransparent SSO (TSSO) can fail for som...