Ben Watts
Articles
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How To: Set a Longer Timeout on the Admin Realm
Version Affected: All OverviewThe Admin Realm's default session timeout is 10 minutes, which is often too short for an administrator working in the Admin Console. Set a Longer Timeout on the Admin ...
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How To: Preserve the WSFed Query String Through a SAML Consumer Realm
Version Affected: All OverviewOffice apps on mobile devices, such as Outlook, only work if the WSFed query string is preserved. When the workflow routes through a SAML Consumer realm, that query st...
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Troubleshooting: Login Requires Several Attempts or Returns to the Username Prompt
Version Affected: All OverviewSigning in to a realm can behave strangely in a couple of ways: clicking Submit appears to do nothing until it's clicked several times, or after selecting a second fa...
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How To: Speed Up RADIUS Authentication for Users in 100+ AD Groups
Version Affected: All OverviewIf users belong to 100 or more Active Directory groups, RADIUS authentication can be delayed -- not every RADIUS client can filter that much group data quickly enough,...
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Troubleshooting: ASP.NET DB Cannot Write Property Values When McAfee Access Protection Is Enabled
Version Affected: All OverviewASP.NET DB can't write values to some property fields when McAfee Access Protection or Exploit Prevention is enabled. CauseMcAfee Access Protection or Exploit Prevent...
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How To: Review Post Data on a Submit Forms Post Realm
Version Affected: All OverviewThe Admin Console's Forms Post fields have limited room to display their values, so a long Post Data value can't be fully reviewed there without extra steps. View the ...
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Troubleshooting: Update Web.config Fails with an XML Comment Error in userprofiledata.xslt
Version Affected: All OverviewRunning Update Web.config can fail with a Server Error: An XML comment cannot contain '--', and '-' cannot be the last character. CauseUpdate Web.config fails when it...
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Troubleshooting: Authentication API Returns a 404 for Usernames Containing a + Symbol
Version Affected: All OverviewWhen the Authentication API receives a request whose base URL includes a username containing a + character, IIS returns a 404 error. For example:/api/v1/users/john+do...
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How To: Enable Enhanced Logging for the New Experience Admin Console
Version Affected: 9.3, 19.07 and later OverviewWhen troubleshooting New Experience Admin Console issues, an additional, more verbose log can be enabled beyond the default log in D:\Secureauth\Appli...
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Troubleshooting: Encryption.DecryptRSAUTF8 Exception (Object Reference Not Set to an Instance of an Object)
Version Affected: All OverviewThe Error log shows Encryption.DecryptRSAUTF8 exception: Object reference not set to an instance of an object. This can come with a loss of functionality, or the real...