Ben Watts
Articles
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How To: Find Missing Realm Folders, IIS Applications, or web.config Files
Version Affected: All OverviewMissing realm folders, IIS Applications, or web.config files can cause problems with FileSync and other IdP components, including the error described in Troubleshootin...
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Troubleshooting: 403 Error After Entering a Username on a CORS-Enabled Realm
Version Affected: All OverviewOn a realm with CORS (Cross-Origin Resource Sharing) enabled, the realm loads fine, but after the user types their username, they see a 403 error instead of the multi...
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Troubleshooting: OIDC Authorization Code Fails to Decrypt Between Internal and DMZ IdP Servers
Version Affected: 19.x and later OverviewWith an OIDC Authorization Code flow, an External OIDC application always exchanges its authorization code with the DMZ-facing IdP server for the Access an...
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Troubleshooting: SecureAuth Migration Tool Fails to Update web.config on Large Migrations (150+ Realms)
Version Affected: All OverviewThe SecureAuth Migration tool automates the steps needed to migrate an IdP appliance from an older software version to a newer one. The video below demonstrates a mig...
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How To: Upgrade the SecureAuth RADIUS Server
Version Affected: 19.x and later OverviewOver time, the SecureAuth RADIUS server gains additional functionality, fixes, and other updates -- upgrading keeps a deployment current with those changes....
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Troubleshooting: OVA Deployment Fails Due to a Newer Virtual Machine Hardware Version
Version Affected: All OverviewDeploying the SecureAuth OVA can fail with an error about the wrong hardware version. CauseThe OVA is built using a recent version of ESXi, so its virtual machine har...
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Troubleshooting: SecureAuth Reports a Password as Expired When It Isn't
Version Affected: All OverviewWhen logging in, users are told their password has expired, even though it hasn't. CauseInline Password Change is disabled, but Password Expires Days is set to fewer ...
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Troubleshooting: RADIUS Server Stops Responding After an Unscheduled Reboot
Version Affected: RADIUS Server 2.0.x and newer OverviewAfter an unscheduled reboot, the RADIUS server stops responding to incoming RADIUS requests from any source. Restarting the RADIUS service, ...
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How To: Write a Regular Expression for ITU E.123 or E.164 Phone Number Formats
Version Affected: All OverviewSecureAuth's Best Practices for Phone Number and Email Formatting guide recommends formatting phone numbers per ITU E.123 and/or E.164. The following regular expressio...
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How To: Locate Passcode for Windows Log Files
Version Affected: All OverviewWhen troubleshooting Passcode for Windows, its log files are needed to see what's happening. Find the Passcode for Windows Log Files On the affected machine, open the ...