Ben Watts
Articles
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Troubleshooting: BrainSpace SAML Integration Fails After Login
Version Affected: 9.x OverviewWhen configuring SP-Initiated SAML with BrainSpace, the user is redirected to the Identity Provider (IdP), but the IdP returns an error after the user logs in. CauseB...
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Troubleshooting: "The Provided Anti-Forgery Token Was Meant for User" Error
Version Affected: All OverviewA realm displays the error The provided anti-forgery token was meant for user "", but the current user is "<username>". CauseThe realm was reached using an IP address...
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Troubleshooting: Hashed or Encrypted Passwords Are Not Supported With Auto-Generated Keys
Version Affected: 8.0-19.07 OverviewWhen a realm uses an SQL data store with Password Format set to Hashed or Encrypted, a configuration error occurs, and the realm logs show: Hashed or Encrypted ...
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Troubleshooting: Login for Windows Reports "Error Parsing and Validating Configuration File"
Version Affected: Login for Windows (L4W) 19.06 and later OverviewAfter adding conf_version to the Login for Windows (L4W) config.json file, installing L4W fails with:MSI (s): Product: SecureAuth ...
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Troubleshooting: SAML Consumer Rejects an Assertion With No Signature Found
Version Affected: 9.x OverviewAfter configuring the SecureAuth SAML Consumer on a realm's Workflow tab, when a 3rd-party IdP sends its SAML assertion, the SAML Consumer rejects it and displays a g...
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Troubleshooting: Renewing a DFP Persistent Token Doesn't Do Anything
Version Affected: All OverviewIn the Validate Persistent Token workflow, the Renew Persistent Token option has no effect when the token type is Device Fingerprinting (DFP). CauseThe Renew Persiste...
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Troubleshooting: API Returns "Could Not Resolve Fingerprint With ID"
Version Affected: IdP 8.2 and later OverviewSending a fingerprint_id to the Device Fingerprinting (DFP) confirmation endpoint (POST /api/v1/dfp/confirm) returns:ApiResponseHTTPStatusCode="OK" ApiR...
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How To: Check the Ciphers and Protocols in Use on a Cisco ASA (CLI Only)
Version Affected: N/A (Cisco ASA configuration, not SecureAuth-version-specific) OverviewThis article covers the commands used to check which specific ciphers and protocols a Cisco Adaptive Securit...
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Troubleshooting: Adaptive Auth Country Restrictions Change How Internal IPs Are Treated
Version Affected: 19.07.01 and later OverviewAfter upgrading from an older version of SecureAuth, Adaptive Authentication's Country Restrictions behave differently for internal IP addresses in the...
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Troubleshooting: CreateWebSite Exception When Creating a New Realm
Version Affected: All OverviewWhen creating a realm through the SecureAuth IdP Admin Console, the error CreateWebSite exception: The specified path already exists. occurs. CauseA realm was deleted...