Ben Watts
Articles
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Troubleshooting: H/TOTP Enrollment Shows the Same URL Across Multiple Realms
Version Affected: All OverviewUsing multiple enrollment realms on the same IdP server for multiple users can confuse end users, because the URL shown within the Authenticate application is the sam...
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Troubleshooting: Client-Side SSL Realm Prompts to Select a Certificate Several Times
Version Affected: All OverviewAuthenticating to a Client-Side SSL (cSSL) realm may prompt the user to select their client certificate three to six times before authentication fully succeeds, when ...
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Troubleshooting: Realm Is Missing in Classic Experience but Still Visible in New Experience
Version Affected: 19.07.01 and later OverviewAfter browsing to a realm in the Classic Experience, the realm no longer appears in the Admin Console, even though it's still visible in the New Experi...
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How To: Elevate the RADIUS Login Privilege Level for a Cisco Switch Integration
Version Affected: 9.1, 9.2 OverviewThis article explains how to configure a Cisco switch RADIUS integration so that logged-in users are granted privileged EXEC mode (privilege level 15) instead of ...
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How To: Choose Between LDAP Bind and Search Query Modes
Version Affected: All OverviewSecureAuth's LDAP provider can query Active Directory (AD) and other LDAP sources using either of two methods: Search or Bind. Each has tradeoffs, so it's up to the ad...
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Troubleshooting: Unsecured Passwords Format Detected Warning in the Application Event Log
Version Affected: All OverviewThe Identity Provider (IdP) and its realms continue to function normally, but the Windows Application event log contains a warning similar to the following:Log Name: ...
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Troubleshooting: Symantec VIP Test Fails with "Could Not Create SSL/TLS Secure Channel"
Version Affected: All OverviewAfter configuring a Symantec VIP multi-factor method and clicking Test, the error The request was aborted. Could not create SSL/TLS secure channel. may be displayed. ...
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Troubleshooting: Help Desk Displays Incorrect Account Status Information
Version Affected: All OverviewThe Help Desk page does not retrieve the correct status for locked or disabled user accounts. CauseThe Advanced AD User Check setting is not enabled on the realm. Res...
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Troubleshooting: Salesforce1 App Does Not Recognize Device Fingerprint
Version Affected: All OverviewThe Salesforce1 mobile app does not honor a device's stored fingerprint, so users are prompted for two-factor authentication every time even though a fingerprint has ...
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Troubleshooting: Resetting Role Based Access Control Back to Default
Version Affected: All OverviewOnce Role Based Access Control (RBAC) is activated in the Admin Console, it stays enabled even after every rule under it is removed. Administrators continue to see Yo...