Ben Watts
Articles
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Troubleshooting: LDAP Profile Lookups Fail with "A Protocol Error Occurred" (OpenLDAP)
Version Affected: All OverviewWhen a realm's Data tab is configured to use an OpenLDAP-type data store, membership or profile lookups can fail with A protocol error occurred, logged from calls suc...
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Troubleshooting: Password Reset Fails with "The RPC Server Is Unavailable"
Version Affected: All OverviewA Password Reset realm can fail to change a user's password with the error:Password was not changed Exception: Exception has been thrown by the target of an invocatio...
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Troubleshooting: SAML Assertions Fail Due to Clock Discrepancies
Version Affected: All OverviewSAML assertions can fail due to clock discrepancies between the IdP and a SAML Service Provider (SP). This can manifest as an intermittent or a consistent failure -- ...
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How To: Replace the IIS Binding Certificate
Version Affected: All OverviewThe binding certificate secures HTTPS access to the IdP -- it's the certificate shown when clicking the padlock icon in a browser. It may need to be replaced if the Id...
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How To: Obtain an OIDC Access Token Using PowerShell
Version Affected: All OverviewThis article shows how to obtain an OpenID Connect (OIDC) access token from a realm's oidctoken.aspx endpoint using PowerShell. See How To: Test OAuth / OpenID Connect...
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Troubleshooting: Newly Created Realms Won't FileSync After Installation
Version Affected: All OverviewAfter installing FileSync between two or more servers, newly created realms may not properly synchronize. CauseThe file permission or share settings for the new realm...
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How To: Configure a Redirect Within IdP by User Agent
Version Affected: All OverviewAs an alternative to configuring redirects in IIS, a realm's Mobile Identifiers field can be used to redirect specific user agents to another realm. Configure a Redire...
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How To: Configure and Test a Form Post Begin Site
Version Affected: All OverviewA Form Post Begin Site (FormPost.aspx) lets an IdP realm accept the username and mode (Public or Private), plus optionally a password and/or shared secret, as variable...
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Troubleshooting: Service Provider Delay When Attempting SAML Artifact Binding
Version Affected: 9.2 and higher OverviewWhen a realm's SAML metadata has been shared with a Service Provider (SP), some SPs attempt SAML Artifact Binding instead of HTTP POST Binding or HTTP Redi...
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Troubleshooting: SMS OTPs to Users in China Are Not Delivered
Version Affected: All OverviewOne-Time Passcodes (OTPs) sent via SMS to mobile devices in China may not be delivered. CauseChina blocks a large amount of SMS traffic originating from outside the c...