Ben Watts
Articles
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Troubleshooting: OATH Seed Missing From the Help Desk Realm After a User's UPN Changes in AD
Version Affected: All OverviewAfter a user's User Principal Name (UPN) is changed in Active Directory -- for example, as part of a migration -- their OATH seed can appear to be missing from the He...
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How To: Enable JWT Encryption (JWE) for an OpenID Connect or OAuth 2.0 Realm
Version Affected: All OverviewA SecureAuth Identity Platform client might include sensitive data in the JWT id_token that it wants to encrypt. While TLS encrypts the traffic in transit, mitigating ...
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Troubleshooting: OWA Fails With 'There Was No Endpoint Listening at net.pipe' Error
Version Affected: All OverviewAfter authenticating to Outlook Web App (OWA), the following error can occur:System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at net.pip...
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Troubleshooting: WinSSO Realm's Federation Metadata Shows 'The Resource Cannot Be Found'
Version Affected: All OverviewTrying to view a Windows SSO (WinSSO) realm's Federation Metadata (for example, at /SecureAuth2/FederationMetadata/2007-06/FederationMetadata.xml) can fail with:Serve...
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How To: Enable Extended WS-Federation Metadata
Version Affected: All OverviewSome WS-Federation (WSFed) applications need to read the IdP's metadata, including details such as the supported claims -- but the standard metadata exported from the ...
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Troubleshooting: SecureAuth Authenticate Push Notifications or Login Requests Don't Work After Restoring From an iCloud Backup
Version Affected: All OverviewAfter restoring the SecureAuth Authenticate app from an iCloud backup, push notifications and/or login requests can stop working, while Time-based One-Time Passcodes ...
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How To: Request and Complete a SecureAuth Identity Platform Upgrade
OverviewThis article covers the process for upgrading the software version on a SecureAuth Identity Platform appliance -- not the underlying appliance or Virtual Machine (VM) it runs on. The proces...
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How To: Use FileSync Helper
Version Affected: All OverviewFileSync Helper is a tool that reconfigures the file shares and permissions for a realm that is not properly syncing, without requiring the IIS reset that the older Re...
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How To: Enable Fingerprint Debugging for a Realm
Version Affected: All OverviewThis article explains how to enable debugging for SecureAuth realms that use Device/Browser Fingerprinting (DFP) client-side control, and how to view the resulting deb...
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Troubleshooting: Client Certificate SSL Realm Fails with HTTP 403.13
Version Affected: All OverviewSecureAuth IdP appliances without direct internet access can experience authentication failures on Client Certificate SSL realms, showing HTTP 403.13. CauseClient cer...