Ben Watts
Articles
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Troubleshooting: TOTP Fails to Authenticate After Changing the Realm's Datastore Type
Version Affected: All OverviewUsers can fail to authenticate with TOTP (Time-based One-Time Password) during Two-Factor Authentication after the realm's datastore type is changed. CauseWhen a user...
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Troubleshooting: OAuth2/OIDC RSA Signing Fails With 'Key Not Valid for Use in Specified State' Error
Version Affected: All OverviewAn OAuth2/OpenID Connect (OIDC) realm configured with the RSA signing algorithm can fail while HMAC signing continues to work fine, with the realm's debug.log showing...
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Troubleshooting: SQL Data Store Test Connection Fails With 'Connection Failed: Keyword Not Supported' Error
Version Affected: All OverviewTesting a SQL data store connection can fail with the following error, even when the connection settings otherwise look correct:Connection Failed: Keyword not support...
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Troubleshooting: Web Service Calls Between Realms Fail Due to Mismatched IIS Authentication Settings
Version Affected: All OverviewA realm using a Web Service (Multi-Datastore) configuration to call another, internal realm can fail to communicate with it, because the internal realm's IIS authenti...
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How To: Hard Code a Static Value for a RADIUS Attribute
Version Affected: All OverviewA RADIUS client can need a static value passed to it from the RADIUS Server. The Global Aux ID field on the realm's Data tab is designed for this, but a known bug in t...
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FAQ: Why Does a Certificate Show sha256 as Signature Algorithm but sha1 as Thumbprint Algorithm?
Version Affected: All OverviewA certificate's Signature Algorithm can show sha256 while its Thumbprint Algorithm still shows sha1. Is this a problem? AnswerNo, this is expected behavior, not a defe...
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How To: Configure RADIUS to Accept Domain\Username Format Logins
Version Affected: All OverviewBy default, SecureAuth RADIUS does not recognize a Domain\Username login format. This article covers how to configure a realm and the RADIUS server so it does. Configu...
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Troubleshooting: AD Test Connection Fails With 'The Server Is Not Operational' When Using SSL
Version Affected: All OverviewTesting an Active Directory data store connection with Connection Mode set to SSL can fail with the message The server is not operational., even though the same test ...
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Troubleshooting: '0-Certificate Request Error' When Enrolling for a Native Certificate
Version Affected: All OverviewEnrolling for a native X.509v3 certificate can fail with the following error:0-Certificate Request Error: Please close out your web browser and try again. If problem ...
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Troubleshooting: Updating web.config Fails Due to a Customized Transformation Engine XSLT File
Version Affected: All OverviewUpdating a realm's web.config can fail with a generic stack-trace error. CauseTransformation Engine (TE), if enabled on a realm with a customized userprofiledata.xslt...