Ben Watts
Articles
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Troubleshooting: Realms Load or Authenticate Slowly
Version Affected: All OverviewAfter confirming there are no problems with the realm's data source (Active Directory, OpenLDAP, SQL, etc.) and no other server-side issue with SecureAuth, realms can...
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Troubleshooting: RADIUS Shows "A Notification Is in Progress" When Logging In Again
Version Affected: All OverviewWhen a user attempts to log in to a RADIUS realm again after a previous login attempt, RADIUS may respond with the message "A notification is in progress. You can acc...
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Bug: WebService Calls Stop Working After Modifying an External Application
Version Affected: 22.12 - 24.4.7.4Bug Number: EE-3818Bug Status: Closed - FixedFixed in Version(s): 24.4.7.5 and later OverviewAfter modifying an External Application (SAML, OIDC, etc.) in the New ...
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Troubleshooting: SAML Deep Linking Fails, Users Land on the Application's Home Page Instead
Version Affected: All OverviewAfter single sign-on, a user can land on the application's home page instead of the specific page they were trying to reach. SecureAuth Identity Platform supports IdP...
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Troubleshooting: Credential Provider Login Fails With 'This Collection Already Contains an Address With Scheme https' Error
Version Affected: All OverviewUsers can fail to log in through the SecureAuth Credential Provider when Multiple Site Bindings is enabled in IIS, with the following error in the Credential Provider...
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How To: Exclude a Realm From FileSync
Version Affected: All OverviewBy default, FileSync copies every realm on the IdP to the secondary server. This article explains how to exclude a specific realm from that automatic copying. Disable ...
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Troubleshooting: AD LDS Datastore Connection Test Fails With 'The Specified Directory Service Attribute or Value Does Not Exist' Error
Version Affected: All OverviewTesting an AD LDS (Active Directory Lightweight Directory Services) datastore connection over SSL can fail with the following error, even when the connection settings...
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How To: Prevent Search Engines From Indexing a SecureAuth Realm
Version Affected: All OverviewAn external-facing SecureAuth realm is a publicly accessible web page, and like any other public website, it can be discovered and indexed by search engine crawlers un...
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Troubleshooting: Saving a Realm Fails With 'An Error in the Authentication Has Occurred' in the Admin Console
Version Affected: All OverviewSaving a realm in the Admin Console -- even without making any actual changes to it -- can fail with the following error:An error in the authentication has occurred. ...
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How To: Customize the Password Reset or Forgot Username Email Notifications
Version Affected: All OverviewSecureAuth Identity Platform sends several types of automated emails to users, such as password reset and forgot username emails. This article covers how to customize ...