Ben Watts
Articles
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Troubleshooting: AADSTS51004 Federating Office 365 with a Non-Synced Entra AD Account
Version Affected: All OverviewWhen federating with Office 365 (O365) using WS-Federation, if there is no directory synchronization between on-premises Active Directory (AD) and Microsoft Entra ID,...
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How To: Export an Installed Certificate and Its Private Key as a PFX File
Version Affected: All OverviewThis article covers exporting a certificate and its private key from the Windows Certificate Store as a single PFX (.pfx) file, for example to move the SecureAuth appl...
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Troubleshooting: OIDC Application Logs Show "No Token Present. Request Is Not Authorized."
Version Affected: All OverviewIf an OIDC realm has authentication problems on the IdP side (sometimes visible as login looping), the relying party (RP) application's own logs may show No token pre...
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Bug: URL Enrollment From an iPad Registers as a Mac and Is Not Offered as an MFA Method
Version Affected: AllBug Number: EE-3624Bug Status: Open - Workaround OnlyFixed in Version(s): Not yet fixed as of this article's last review — check current release notes for status. OverviewWhen ...
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Bug: Dynamic IP Blocking Does Not Block Repeated Failed Logins on RADIUS Realms
Version Affected: 24.4.2 and earlierBug Number: SAIDP-870Bug Status: Closed - FixedFixed in Version(s): 24.4.3 OverviewOn SecureAuth Identity Platform 24.4.2 and earlier, Dynamic IP Blocking does n...
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Bug: Login for Endpoints Configuration Editor Throws "useEffect Is Not Defined" Error
Version Affected: 24.4.6 - 24.4.7Bug Number: EE-3893Bug Status: Closed - FixedFixed in Version(s): Fixed server-side in the dynamically-served front-end assets during the 24.4.7 release cycle -- no...
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Troubleshooting: AADSTS900561 Error When SecureAuth Is Configured as an External Authentication Method (EAM) in Entra ID
Version Affected: All OverviewWhen SecureAuth Identity Platform (SAIDP) is configured as an External Authentication Method (EAM) in Microsoft Entra ID, users may intermittently see the following e...
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Troubleshooting: SCIM Sends the User's Password in Plain Text During Provisioning
Version Affected: 22.12+ OverviewWhen SecureAuth sends a POST request to provision or update a user through a SCIM integration, the user's password appears in plain text in the request payload. Ca...
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FAQ: Can the SMS/Voice/PUSH OTP Length Be Increased for New Experience Realms?
Version Affected: 24.4.5 and earlier OverviewOn SecureAuth Identity Platform 24.4.5 and earlier, New Experience realms can only send SMS, Voice, and PUSH one-time passcodes (OTPs) up to 6 digits l...
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How To: Prevent Double MFA Prompts When Integrating Salesforce SSO
Version Affected: All OverviewSince Salesforce began requiring device activation for Single Sign-On (SSO) logins on February 3, 2026, users who already completed multi-factor authentication (MFA) t...