Ben Watts
Articles
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Troubleshooting: Custom Application Pool Shows Configuration Error - Format of the Initialization String Does Not Conform to Specification
Version Affected: All OverviewUsers see a server error when using a realm hosted in a custom IIS application pool. The error reads:Server Error in '/<realm>' Application. Configuration Error Descr...
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Troubleshooting: SecureStorageApi Errors During an Upgrade or Migration
Version Affected: 19.07+ OverviewThe SecureStorageApi — the service that stores and migrates encrypted credentials such as datastore and service-account passwords — can throw errors during an upgr...
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Bug: New Experience Realms Stop Working on Secondary FileSync Servers
Version Affected: 23.07 and 24.04Bug Number: N/ABug Status: Closed - FixedFixed in Version(s): A later release of FileSync (the exact version isn't documented in the original report — contact Secur...
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Troubleshooting: LDAPMembershipProvider.GetUser Exception - Index Was Out of Range
Version Affected: All OverviewUsers are unable to sign in against an LDAP-backed Datastore and receive an invalid_user error. The SecureAuth Identity Platform error log shows an exception similar ...
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Troubleshooting: Tanium SAML Integration Fails with "Request Lacks Valid Authentication Credentials"
Version Affected: All OverviewWhen configuring a SAML integration between SecureAuth and Tanium, authentication fails and Tanium displays the following error: Request lacks valid authentication cr...
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How To: Send Additional Claims From a 3rd-Party IdP Through an Existing SP-Initiated SAML Realm
Version Affected: All OverviewThis article explains how to federate a 3rd-party Identity Provider (IdP) with an existing SP-initiated SAML realm when you need to pass additional claims — not just t...
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Troubleshooting: OIDC UserInfo Endpoint Returns a 401 or Fails to Return Sub and Claims
Version Affected: All OverviewWhen an application calls the OpenID Connect (OIDC) UserInfo endpoint (OIDCUserInfo.aspx) to validate a user's identity information, you may see one of the following ...
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Bug: Error Log Fills with "Mobile Service Unknown Error Calling GetQrLoginStatus" on Normal Logins
Version Affected: 23.07 HF1 through HF11, and 24.4.0 through 24.4.3Bug Number: N/ABug Status: Closed - FixedFixed in Version(s): 24.4.7 OverviewIn a realm with QR Login enabled on its Authenticatio...
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Bug: 500 Error Opening Datastore Summary/Properties After Upgrading to 24.4.7
Version Affected: 24.4.7Bug Number: N/ABug Status: Open - No Permanent FixFixed in Version(s): Not yet fixed as of this article's last review — check current release notes for status. OverviewAfter...
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Troubleshooting: CyberArk Credential Provider Returns Corrupted Ciphertext (NetPasswordSDK.dll Version Mismatch)
Version Affected: All OverviewWhen using the CyberArk Credential Provider (CP) to manage a SecureAuth service account's password, the Credential Provider returns corrupted ciphertext instead of th...