Ben Watts
Articles
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Troubleshooting: SecureAuth Unable to Process WS-Federation Posts
Version Affected: All OverviewA user with a Windows Desktop Single Sign-On (SSO) realm is stopped for second-factor authentication after entering the correct credentials, and receives the error "S...
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How To: Troubleshoot Common Push Notification Issues
Version Affected: All OverviewThis article covers the common troubleshooting steps that resolve most issues users encounter enrolling for or using Push Notifications/Push-to-Accept for authenticati...
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How To: Check Threat Logs with a Protect and Detect License
Version Affected: All versions OverviewThis article explains how to check for threats detected on your network, if your license includes SecureAuth's Protect and Detect features. Check Threat Logs ...
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How To: Configure a Box (SP-Initiated) SAML Integration
Version Affected: All OverviewThis article covers additional configuration that may be needed to complete a Box (SP-Initiated) SAML integration, supplementing SecureAuth's official Box (SP-Initiate...
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How To: Understand and Use FileSync
Version Affected: All versions OverviewThis article explains what the FileSync service is, the terminology it uses, and how it decides what to synchronize, so you understand its behavior before rel...
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Troubleshooting: Unable to Connect to the Remote Server (SMS/Voice/Push to Accept 2nd Factor)
Version Affected: All OverviewWhen selecting a registration method to receive a Passcode by SMS, Voice, or Push to Accept, the user sees the error "Unable to use selected registration method, plea...
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How To: Push a Relay State via IdP-Initiated SAML
Version Affected: All OverviewThis article explains how to make a dynamic relay state persist through an IdP-initiated SAML request, instead of being wiped blank. Push a Dynamic Relay State via an ...
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How To: Restrict Realm Access by End-Client IP Address in IIS
Version Affected: All OverviewThis article explains how to restrict access to a realm by the end client's real IP address, using an IIS URL Rewrite request-blocking rule that checks the X-Forwarded...
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How To: Check for Enrolled Users in Passcode/Authenticate Application
Version Affected: All OverviewThis article explains how to check which users have enrolled for the SecureAuth Passcode or Authenticate mobile app. A quick way to check is the Audit Log for Realm998...
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How To: Configure a DMZ Web Service Realm to an Internal Realm
Version Affected: All versions OverviewThis article explains how to configure a demilitarized zone (DMZ)-facing SecureAuth Identity Provider (IdP) realm to reach a datastore indirectly, through an ...