Ben Watts
Articles
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Bug: SQL Logging Stops Without an Error
Version Affected: Prior to 22.02Bug Number: EE-2469Bug Status: Closed - FixedFixed in Version(s): 22.02+ OverviewWhen using SecureAuth's SQL Logging database, administrators may see logging stop wi...
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Troubleshooting: 404 Error During URL Enrollment (Vanity URL or Alias)
Version Affected: All OverviewWhen a user tries to use URL enrollment in the Authenticate app or the Passcode app, enrollment can fail with a 404 - File or directory not found error. CauseThe Auth...
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How To: Determine the Minimum Permissions Required for a SecureAuth Service Account
Version Affected: All OverviewSecureAuth service accounts fall into two categories depending on what they connect to, and each needs its own limited set of permissions rather than broad administrat...
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How To: Deploy a SecureAuth Identity Platform Image to an Azure VM
Version Affected: All OverviewThis article explains how to deploy a SecureAuth Identity Platform (IdP) image to an Azure Virtual Machine (VM), using the appliance's existing VHDs as the source for ...
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Troubleshooting: Inline Password Reset Does Not Honor the Password Complexity Ruleset
Version Affected: All OverviewInline Password Reset can accept, or reject, a new password differently than the Password Complexity Ruleset displayed to the user on the Inline Password Reset page w...
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Troubleshooting: Error Writing Log to Kafka Producer (NullReferenceException)
Version Affected: Cloud Deployment Connectors only OverviewThe following error appears repeatedly in the nlog-internal.log file on a Cloud Deployment Connector:Error Error writing log to Kafka Pro...
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Troubleshooting: Password Reset Failure Message Is Not Highlighted in Red
Version Affected: 20.06 onwards OverviewWhen a user's password reset fails, for example because the new password does not meet the complexity requirements, the failure message is no longer highlig...
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Video: Risk Confidence Engine with Level of Assurance Demo
Version Affected: 24.04 OverviewThis video demonstrates the Risk Confidence engine with Level of Assurance (LoA), showing how it can improve security and reduce authentication friction. Contact you...
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Troubleshooting: CloudProfileManager.SetPropertyValues Error Saving Data to User Storage
Version Affected: 22.02+ (Full Cloud instances only) OverviewWhen logging into a realm on a Full Cloud instance, after entering the user's credentials, the following CloudProfileManager.SetPropert...
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Troubleshooting: Failed to Save an Application with AxiosError 500 (Client Certificate Issue)
Version Affected: 20.06 onwards OverviewWhen creating or updating an Application in the New Experience, the operation fails with the error Failed to save Application, AxiosError: Request failed wi...