Ben Watts
Articles
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How To: Use Both 30-Second and 60-Second TOTP Intervals for 2FA
Version Affected: 9.2 and later OverviewSecureAuth Authenticate supports any Time-Based One-Time Passcode (TOTP) interval, but Google Authenticator and Microsoft Authenticator only support a 30-sec...
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Bug: Overview Tab Links Missing From the 2019 Theme
Version Affected: 19.07+Bug Number: N/ABug Status: Closed - FixedFixed in Version(s): 19.07.01 Hotfix 33 and up, 20.06 Hotfix 10 and up, 21.04 Hotfix 3 and up OverviewUsing the 2019 theme, the Loca...
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How To: Check Which .NET Framework Versions Are Installed Using PowerShell
Version Affected: All OverviewThis article provides a PowerShell command that lists every version of the .NET Framework installed on a Windows server, which is useful for confirming a server meets ...
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How To: Change the "Enable Custom App Name" Text on the QR Provision Realm
Version Affected: 22.02 HF4 and later OverviewStarting in 22.02 Hotfix 4, the QR Provision Realm lets users name each device they register. This article explains how to change the default text for ...
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Troubleshooting: Service Provider Reports an Invalid Certificate After Importing the Exported SAML Signing Cert
Version Affected: All OverviewAfter exporting a realm's SAML signing certificate from the Post Authentication tab and importing it into a service provider (SP), the SP reports an invalid certifica...
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How To: Generate an Authorization Header for the SecureAuth API Using PowerShell
Version Affected: 8.2 and higher OverviewGitHub hosts C# and JavaScript SDKs for the SecureAuth Authentication API, but if you are implementing the API in a different language, or not using an SDK,...
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How To: Find the Worker Process (w3wp.exe) and PID of an IIS Application Pool
Version Affected: All OverviewThis article explains how to find which Internet Information Services (IIS) Worker Process (w3wp.exe) -- and its Process ID (PID) -- is running a given Application Poo...
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Troubleshooting: Mobile Profiles Fail to Download on Newer Versions of iPadOS
Version Affected: All OverviewOn iPadOS 13 and later, attempting to download a mobile profile from SecureAuth can fail with one of two errors: "Unable to download the profile - 4-Please contact ad...
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Troubleshooting: Windows SSO Realm Bypasses Its Group Restriction
Version Affected: All OverviewA group restriction has been added to the Data tab of a Windows SSO realm, but all users can still log in regardless of group membership. CauseThe realm has a Transpa...
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Troubleshooting: Mobile Devices Do Not Show When Logging In to a Self-Service Realm
Version Affected: 21.04+ OverviewWhen users log in to a Self-Service realm, their mobile devices do not show. CauseIf a realm is partially set up to use Windows SSO (WinSSO), it may confuse the us...