Ben Watts
Articles
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Bug: FileSync Does Not Create Vanity-Named Realms on Secondary Servers
Version Affected: 24.04Bug Number: N/ABug Status: Closed - FixedFixed in Version(s): FileSync 4.5.1.8 or later OverviewFileSync does not successfully create a realm on a secondary server when that ...
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Bug: Cannot Customize the "Hardstopped by Analyze Engine" Message Text
Version Affected: All versions prior to 23.07 Hotfix 5Bug Number: IDP-900Bug Status: Closed - FixedFixed in Version(s): 23.07 Hotfix 5, included by default from 24.04 onward OverviewThe message tex...
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Troubleshooting: "Account Is Not Licensed for This Service" Error on IP Reputation/Threat Data Tab
Version Affected: 9.0 and later OverviewThe IP Reputation/Threat Data tab (Adaptive Authentication > IP Reputation/Threat Data) shows the message "Your account is not licensed for this service. Pl...
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Troubleshooting: LDAP Test Connection Fails With "The User Name or Password Is Incorrect" Even Though Credentials Are Valid
Version Affected: All OverviewTesting the LDAP connection on a realm's Data tab returns "The user name or password is incorrect," even though the credentials being used are valid and correct. Caus...
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How To: Rename or Alias a SecureAuth Realm in IIS
Version Affected: All OverviewThis article explains two ways to give a SecureAuth Identity Platform realm a custom, more memorable name in its URL, instead of the default SecureAuth# naming pattern...
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Troubleshooting: SAML Consumer Loops Back to the IdP Instead of Logging Into the Application
Version Affected: All OverviewAfter authenticating, a SAML consumer loops back to the identity provider (IdP) and then back to the SAML consumer again instead of completing login to the applicatio...
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Troubleshooting: The /Admin/ Endpoint Is Visible by Default
Version Affected: All OverviewThe /Admin/ endpoint on a SecureAuth appliance is visible by default. Browsing to it exposes a realms.json file, but its contents are only template data, not real con...
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Troubleshooting: "X-Frame-Options: SAMEORIGIN" Header Breaks the Use of iFrames
Version Affected: 19.07.x and above OverviewStarting in 19.07.x, SecureAuth sets an X-Frame-Options header with a value of SAMEORIGIN on every response. This can break the use of iFrames that embe...
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FAQ: What Time Intervals and Passcode Lengths Does Each Authenticator App Support?
Version Affected: All OverviewWhat time intervals and passcode lengths do SecureAuth Authenticate, Google Authenticator, and Microsoft Authenticator support for Time-Based One-Time Passcode (TOTP) ...
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FAQ: What Is the Difference Between an OATH Seed and an OATH Token?
Version Affected: All OverviewWhat is the difference between an OATH Seed and an OATH Token, and what does each one store? AnswerAn Authentication Realm is a realm where a user is prompted to log i...