Ben Watts
Articles
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How To: Find the Authentication or MFA Method Used During a Login
Version Affected: All OverviewThis article explains how to determine which authentication or multi-factor authentication (MFA) method a user used during a specific login, using the realm's audit lo...
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Troubleshooting: Linux SSH Prompts for Password Twice
Version Affected: All OverviewAfter configuring RADIUS-based authentication using SecureAuth's Linux PAM guide, SSH prompts for credentials in the order Username, Password, second factor, Password...
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Troubleshooting: Yubikey HOTP Suddenly Stops Working
Version Affected: All OverviewThis article covers two unrelated ways Yubikey authentication can stop working correctly. See Cause 1 - HOTP Counter Falls Out of Sync See Cause 2 - The IdP Can't Rea...
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Troubleshooting: Blank Page on Authorized Page with SAML20SPInit Exception Error
Version Affected: All OverviewAfter a user is redirected to the realm's Authorized/SAML20SPInit.aspx page, the browser shows a blank page with no error message, and the realm's error logs contain:...
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Troubleshooting: RADIUS Logs Show the VPN Gateway's IP Address Instead of the Client's
Version Affected: All OverviewWhen SecureAuth IdP uses RADIUS to authenticate users connecting through a VPN, the RADIUS authentication logs can show the VPN gateway's own IP address, or 127.0.0.1...
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Troubleshooting: SP Start URL Does Not Trigger on a Customized SAML Realm
Version Affected: All OverviewSecureAuth IdP uses an SP Start URL to redirect a user to the Service Provider (SP) so it can generate an AuthN request — this covers cases where a user bookmarks the...
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Troubleshooting: Group Filter Expression Does Not Work for WS-Fed Integrations
Version Affected: All OverviewSecureAuth IdP's Group Filter Expression setting lets an administrator filter which groups are sent for a realm. When this setting is used on a realm configured for a...
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Troubleshooting: Links to IdP Realms Embedded in Office Documents Fail
Version Affected: All OverviewWhen an Office document (such as Word or Excel) contains a link to an IdP realm, or to a resource protected behind SecureAuth IdP authentication (such as a federated ...
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Troubleshooting: Compiler Error BC30451 'DatabaseFactory' Is Not Declared
Version Affected: All OverviewWhen a realm fails to load, and Custom Errors is turned off, the error displayed is "Compiler Error Message: BC30451: 'DatabaseFactory' is not declared. It may be ina...
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How To: Understand How the SecureAuth RADIUS Server Processes Client Rules
Version Affected: All OverviewThe SecureAuth RADIUS Server can have multiple RADIUS Client rules configured, each matching a specific IP address, an IP range, or a wildcard. This article explains t...