Ben Watts
Articles
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Troubleshooting: OpenID Error - Blocked by CORS Policy, No 'Access-Control-Allow-Origin' Header
Version Affected: All OverviewWhen configuring an OpenID Connect (OIDC) based Service Provider (SP) against a SecureAuth realm, the browser may block the SP's call to the realm with a Cross-Origin...
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Troubleshooting: What Logs/Files Can Be Cleaned From a SecureAuth IdP Server?
Version Affected: All OverviewLogging on a SecureAuth Identity Provider (IdP) server can use a large amount of disk space over time. This article lists where SecureAuth IdP logging is stored on an...
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Troubleshooting: Does SecureAuth IdP Require SMB to Be Enabled on the Appliance?
Version Affected: All OverviewThe Server Message Block (SMB) protocol is the network protocol Microsoft Windows uses to let computers share files and printers over a network. This article explains...
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Troubleshooting: "typeerror: unable to get property 'id' of undefined null reference" Error
Version Affected: 19.07 and higher OverviewWhen adding a policy in the New Experience console, the following error occurs: typeerror: unable to get property 'id' of undefined null reference. Caus...
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Troubleshooting: Sign SAML Assertion vs Sign SAML Message
Version Affected: All OverviewSome Service Providers (SPs) require the SAML signature to be embedded within the <Assertion> element itself, rather than only at the outer SAML message level. This a...
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Troubleshooting: Extended SAML Attributes Are Passed, But Do Not Have a Value
Version Affected: All OverviewWhen using SecureAuth's Extended SAML Attributes feature, a SAML trace may show that an attribute's name is being passed to the Service Provider (SP), but the attribu...
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Troubleshooting: Unable to Receive SMS or Voice OTP Outside the US
Version Affected: All OverviewUsers outside the United States may not receive an SMS or Voice one-time passcode (OTP), even though their phone number in Active Directory (AD) or LDAP appears corre...
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How To: Exclude an Organizational Unit from SecureAuth's AD Lookups
Version Affected: All OverviewThis article explains how to exclude a specific Organizational Unit (OU) from SecureAuth's Active Directory (AD) lookups, when the Data tab's connection string is set ...
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Troubleshooting: RADIUS Server Slowness Increases with Traffic
Version Affected: 20.06 and newer OverviewThe RADIUS server responds slowly, and gets progressively slower as it receives more traffic. CauseThe RADIUS server calls the realm's API for every auth...
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How To: Force a Password Change at Next Logon During a Helpdesk Password Reset
Version Affected: All OverviewThis article explains how to force a user to change their password at their next logon, when a Helpdesk operator resets that user's password through a Helpdesk realm. ...