Ben Watts
Articles
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How To: Look Up Users by UPN Instead of SamAccountName for WSTrust Password Verification
Version Affected: All OverviewThis article explains how to change the way the WSTrust (WS-Trust) endpoint looks up a user during password verification.By default, when the WSTrust endpoint receives...
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FAQ: Can the Application Names in Login by Application Be Changed?
Version Affected: 19.07+ OverviewThe New Experience Dashboard's Login by Application section shows a login count for each application/realm. Can the displayed application names be changed? AnswerYe...
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How To: Use the Test Tool for Epic EPCS VAM
Version Affected: All OverviewThis article explains how to use the standalone .NET Test Tool that ships with the Epic EPCS VAM (Electronic Prescriptions of Controlled Substances Value-Added Module)...
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How To: SecureAuth Test Tools
Version Affected: All OverviewThis is an index of SecureAuth Knowledge Base How-To articles covering tools used to test RADIUS, LDAP, and Epic EPCS VAM connectivity independently of the SecureAuth...
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Troubleshooting: Common RADIUS Authentication Failures
Version Affected: All OverviewUsers are unable to authenticate through the SecureAuth RADIUS Server. There are several common configuration issues that can cause this — these causes are not relate...
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How To: Disable Windows Firewall via Command Prompt
Version Affected: All OverviewThis article explains how to disable Windows Firewall from the command prompt. Disabling it from the Windows Firewall GUI does not always work, since the GUI reflects ...
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Troubleshooting: Citrix NetScaler Cannot Validate SecureAuth Certificates with TLS 1.2 and SHA2-384
Version Affected: All OverviewOn certain versions of Citrix NetScaler, Internet Explorer 11 (IE11) cannot validate a SecureAuth certificate when TLS 1.2 is enabled, if that certificate uses a SHA2...
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Troubleshooting: TLS 1.2 Communication Fails Due to an Oversized Trusted Root Certificate Authority List
Version Affected: All OverviewWeb clients cannot connect to a SecureAuth IdP Appliance over TLS 1.2, because the appliance's Trusted Root Certification Authorities container has grown too large. C...
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Troubleshooting: LDAPProvider Using LDAPS Breaks After Upgrading to 9.0.2 or Later
Version Affected: 9.0.2+ OverviewAfter upgrading or migrating a SecureAuth appliance, realms whose Data Store is configured to connect to LDAP using LDAPS (LDAP over SSL) time out during authentic...
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Troubleshooting: Windows SSO Fails When Connected via VPN, Dial-Up, or a USB Data Dongle
Version Affected: All OverviewUsers connected through a Windows Remote Access Server (RAS) connection — such as a VPN, dial-up, or a USB data dongle (GPRS, 3G, 4G, and similar) — fail to authentic...