Ben Watts
Articles
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Troubleshooting: Authentication Loop Between SecureAuth IdP and a Federated Azure AD Data Store
Version Affected: All versions that support Azure AD as a data store OverviewAuthentication fails in an endless loop for realms configured with an Azure Active Directory (Azure AD) data store, whe...
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How To: Configure Username & Password-Only Login on a New Experience Realm
Version Affected: 20.06+ OverviewThis article explains how to get a Username & Password-only login experience on a New Experience realm. New Experience's Login Workflow options do not offer Usernam...
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Troubleshooting: Problems Running SISU (SecureAuth Installation Setup Utility)
Version Affected: All OverviewSISU (the SecureAuth Installation Setup Utility) fails to complete, or stalls, during installation. There are several unrelated causes, so a fix for one cause will no...
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Troubleshooting: FIDO2 Authentication Fails
Version Affected: SecureAuth Identity Platform 22.02+ OverviewWhen using FIDO2 as a multi-factor authentication (MFA) method, users receive: "Authentication could not be completed. Please try agai...
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Troubleshooting: System Info Tab Still Shows a Reverted Hotfix Version
Version Affected: All OverviewAfter reverting a hotfix, the System Info tab still shows the previously installed hotfix version instead of the version it was reverted to. CauseWhen a hotfix is ins...
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FAQ: Why Does the Introspection Endpoint Say Consent Has Been Revoked for a Valid Token?
Version Affected: All OverviewThe debug logs show "[IntrospectionHandler].[ValidateJwt]: Consent has been revoked" for a token even when that token has a valid, unexpired lifetime. Why does this ha...
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How To: Create a Vanity URL for an Identity Platform Realm
Version Affected: All OverviewThis article explains how to create a vanity URL for a SecureAuth Identity Platform realm. By default, realm URLs always follow the format https://fqdn.company.com/Sec...
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How To: Gather a HAR File When Reproducing a Problem on Android
Version Affected: All OverviewThis article explains how to gather a HTTP Archive (HAR) file — a browser developer tools trace — when reproducing a problem on a realm accessed from an Android device...
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Troubleshooting: SAML20IdPInit.PageLoad Error - Cannot Find the Original Signer
Version Affected: All OverviewAfter updating the encryption certificate on a realm's Post Authentication tab, a Security Assertion Markup Language (SAML) trace shows that the SAML request is not b...
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Troubleshooting: 404 Error on the Authorized Page After Authenticating
Version Affected: All OverviewAfter authenticating on a realm such as a Security Assertion Markup Language (SAML) realm, the user reaches the Authorized page carrying the authentication token issu...