Ben Watts
Articles
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Troubleshooting: LDAP.DirectoryUserLookup Intermittently Fails for New Experience Realms
Version Affected: All Versions OverviewLDAP.DirectoryUserLookup intermittently fails with "Exception: The user name or password is incorrect" for New Experience realms. CauseThis occurs when the D...
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Troubleshooting: Helpdesk or Self Service Realm Does Not Show a User's Mobile or OTP Devices
Version Affected: 21.04 and later OverviewThe Helpdesk realm or Self Service realm does not show a user's mobile or one-time passcode (OTP) devices when looking up that user, even though the user ...
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Bug: Removing a Device from Self-Service or Help Desk Fails with a Generic Error
Version Affected: 21.04+Bug Number: EE-2639Bug Status: Closed - FixedFixed in Version(s): 21.04 HF 9, 22.02 and later (out of the box) OverviewAttempting to remove a device through the Self-Service...
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How To: Share a Login Session Between an MFA Realm and an IWA Realm Using Transparent SSO
Version Affected: All OverviewThis article explains how to let internal users authenticate via Integrated Windows Authentication (IWA) / WindowsSSO while external users still go through multi-facto...
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How To: Disable Interactive Logon for a Service Account
Version Affected: All OverviewThis article explains how to prevent a SecureAuth service account from logging on interactively, using Group Policy.Service accounts usually carry additional permissio...
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How To: Send GroupList as an Array in OIDC Claims
Version Affected: 20.06 HF 16 and later OverviewThis article explains how to send a user's GroupList as an array in an OpenID Connect (OIDC) response, instead of the default comma-separated list. S...
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FAQ: Does SecureAuth Support OTPs That Combine Characters and Numbers?
Version Affected: All OverviewDoes SecureAuth support generating one-time passcodes (OTPs) that combine both characters and numbers? AnswerNo. SecureAuth does not currently support OTPs that combin...
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FAQ: What Does the SAML 2.0 RelayState URL Function Do?
Version Affected: 9.2 and later OverviewWhen setting up a SAML integration, the SAML 2.0 RelayState URL is an option available for the Authenticated User Redirect setting on the Post Authentication...
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How To: Override the Default LDAP Communication Timeout Values
Version Affected: 19.07.01 HF32+, 20.06 HF8+, 21.04 HF2+, 22.02 and later OverviewThis article explains how to change the default LDAP communication timeout values used when Identity Provider (IdP)...
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How To: Configure SAML Single Sign-On with Invicti
Version Affected: All OverviewThis article explains how to configure SAML single sign-on (SSO) between SecureAuth Identity Provider (IdP) and Invicti (formerly Netsparker). Invicti requires the SAM...