Ben Watts
Articles
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How To: Find Out Which Browser Was Used for a Request to IdP
Version Affected: All OverviewWhen troubleshooting, it's sometimes necessary to know which browser was used for a particular request to IdP. This article explains how to find that information. Find...
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Troubleshooting: Transparent SSO Redirects to Login Again for SP-Initiated Realms
Version Affected: 9.0.x, 9.1, 9.2 OverviewA user successfully authenticates to the Secure Portal realm, but clicking a tile for an SP-Initiated application redirects correctly and then asks the us...
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Troubleshooting: SqlProfileProvider Error "The Incoming Tabular Data Stream (TDS) Remote Procedure Call (RPC) Protocol Stream Is Incorrect"
Version Affected: All OverviewWhen using SQL Server to store some of a user's Profile entries, updating that user's profile fails with an error similar to:SqlProfileProvider.SetPropertyValues: Err...
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Troubleshooting: Password Reset Is Not Supported with an OpenLDAP Datastore
Version Affected: All OverviewSecureAuth's Password Reset feature is not currently supported with an OpenLDAP datastore. CausePassword Reset does not have native support for writing a new password...
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Troubleshooting: AD LDS Login Fails with "Password Does Not Match" Because the User Account Is Disabled
Version Affected: All OverviewWhen logging in to a realm that uses AD LDS (Active Directory Lightweight Directory Services) as its membership provider, entering the password fails with Password do...
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Troubleshooting: AD LDS Rejects a New or Reset Password
Version Affected: All OverviewWhen using AD LDS (Active Directory Lightweight Directory Services) as a datastore, SecureAuth can fail to set a password — either while creating a new user, or while...
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Troubleshooting: SecureAuth Password Reset Doesn't Honor the Configured Active Directory Password History Count
Version Affected: All OverviewA realm is configured to use Enforce Password Change Requirements, and Active Directory's Enforce password history policy is set to remember a user's last few passwor...
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Troubleshooting: OTP via SMS or Phone Fails on the Secondary Server After Configuring FileSync
Version Affected: 9.x (FileSync 4.0.9) OverviewAfter configuring FileSync, the secondary server receives the configuration successfully, but sending a one-time passcode (OTP) by SMS or phone fails...
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Troubleshooting: FileSync Does Not Copy Certain Files to the Secondary Server
Version Affected: All OverviewAfter setting up FileSync, the secondary IdP is missing a file that exists on the primary IdP — for example, a customized company logo image or another realm-specific...
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How To: Check an SP-Initiated SAML Realm Is Signing with SHA1 or SHA2
Version Affected: All OverviewThis article explains how to confirm whether an SP-Initiated SAML realm (for example, Salesforce) is currently signing its SAML assertions with SHA1 or SHA2. Check a R...