Ben Watts
Articles
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How To: Determine and Update the Required .NET / .NET Core Version
Version Affected: All OverviewThis article explains which .NET / .NET Core version each SecureAuth Identity Platform release requires, and how to remove an old version left behind after an upgrade....
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Bug: OIDC via WindowsSSO Fails with Invalid_Scope or Unknown Scope
Version Affected: 21.04 and earlierBug Number: Not provided in sourceBug Status: Closed - FixedFixed in Version(s): 9.3 HF25, 19.07.01 HF32, 20.06 HF9, 21.04 HF1 OverviewAn OIDC realm configured to...
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Troubleshooting: New Realm Creation Fails with a 500 Error Due to a Corrupted Template Web.Config
Version Affected: 22.02 and later OverviewWhen creating a new realm in SecureAuth Identity Platform's New Experience, the operation fails with an HTTP 500 error. The new realm appears in the Class...
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How To: Customize the Default Image in the Link to Accept (L2A) Email
Version Affected: All OverviewThis article explains how to replace the default image used in Link to Accept (L2A) emails. The image is controlled from the SecureAuth0 realm and applies to every rea...
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Troubleshooting: OIDC/OAuth "Authorization Code Does Not Match or Has Already Been Used" Error
Version Affected: All OverviewWhen a service provider attempts to exchange an OIDC/OAuth Authorization Code for an access token, SecureAuth Identity Platform does not issue one. The Debug log show...
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Troubleshooting: Push Notification Does Not Work for Some Users
Version Affected: 21.04 and later OverviewFor some users, Push Notification does not work as a multi-factor authentication (MFA) method, even though it appears to be configured correctly. The Debu...
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Bug: Transparent SSO Fails Immediately After Upgrading to 26.1.2
Version Affected: 26.1.2Bug Number: Not provided in sourceBug Status: Closed - FixedFixed in Version(s): 26.1.3 OverviewAfter upgrading to SecureAuth Identity Platform 26.1.2, realms using Transpar...
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Troubleshooting: FIDO Enrollment Fails with "We Couldn't Verify Your Device"
Version Affected: All OverviewAfter configuring a FIDO enrollment realm in the New Experience, enrolling a FIDO device can fail with the following error: CauseThis happens when the Authenticator T...
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Troubleshooting: Dashboard Data Is Not Populating or Shows Stale Data
Version Affected: All OverviewDashboard data either stops populating or shows stale data.This has two independent causes: See Cause 1 - The Filebeat client certificate used to send data to the Das...
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Troubleshooting: Entra ID Hybrid Join Is Slow When Federated with a Cloud-Only SecureAuth IdP Deployment
Version Affected: All OverviewMicrosoft Entra ID Hybrid Join takes a long time to complete when the Entra ID domain is federated with a cloud-only SecureAuth IdP deployment. The federated join att...