Ben Watts
Articles
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Troubleshooting: Invalid User Errors After SecureAuth G3 Intermediate Certificates Expire
Version Affected: All — most commonly seen after May 16, 2025. OverviewAfter the SecureAuth G3 Intermediate Certificates have expired, some authentication attempts against New Experience Datastores...
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Troubleshooting: OAuth Introspect Endpoint Unexpectedly Returns a 400
Version Affected: All OverviewSending a POST request to the OAuth Introspect endpoint can unexpectedly return a 400 error. CauseThere are several reasons IIS can return a 400 for this endpoint, gen...
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How To: Chain Realms to Require Two Different MFA Methods Instead of a Password
Version Affected: All OverviewSome use cases call for a login flow of Username, then a first Multi-Factor Authentication (MFA) method, then a second, different MFA method — replacing the usual pass...
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Troubleshooting: Invalid User ID or Password Error for a Subset of Users (AD Logon Restrictions)
Version Affected: All OverviewWhen logging in to SecureAuth Identity Platform, most users authenticate successfully, but a specific subset of users always fail with an Invalid User ID or Password ...
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Bug: Client ID Cannot Be Modified or Removed After Being Created
Version Affected: AllBug Number: SAIDP-882Bug Status: Open - Workaround AvailableFixed in Version(s): N/A OverviewWhen creating a Client ID in an OpenID realm, if a Name is not entered for the clie...
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Troubleshooting: "An Item with the Same Key Has Already Been Added" Error From Duplicate Realm Folders
Version Affected: All OverviewWhen accessing the Advanced/Classic Experience, the page throws a generic Please Contact Your Administrator error if custom errors are turned on. The realm's Error an...
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Bug: Password Reset Notification Emails Sent as Plain Text Instead of HTML
Version Affected: 21.04 and laterBug Number: Not provided in sourceBug Status: Closed - FixedFixed in Version(s): 24.4.3 OverviewThe Password Reset Notification email can be formatted correctly as ...
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Troubleshooting: Maximum Heap Size Does Not Change for the RADIUS Server
Version Affected: All OverviewAfter increasing the maximum heap size for the RADIUS server following SecureAuth's guide for increasing RADIUS memory, the change does not take effect. Running the f...
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Bug: Profile Service Account Reverts to the Membership Value on a Split Profile Realm
Version Affected: 24.04Bug Number: Not provided in sourceBug Status: Closed - FixedFixed in Version(s): 24.4.3 RU OverviewOn IdP 24.04 (vanilla), when a realm's Data tab uses a split profile setup ...
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How To: Migrate from SLO VAM to Native Single Logout in 24.04
Version Affected: 24.04 OverviewThis article explains how to migrate a realm from SLO VAM (the Virtual Appliance Module implementation of Single Logout) to native Single Logout, which is built into...