Ben Watts
Articles
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How To: Use IIS URL Rewrite to Redirect, Route and Adjust Realm Traffic
Version Affected: All OverviewThe IIS URL Rewrite module can redirect or route a realm's traffic based on almost anything available to IIS when a client connects — the requested URL, the client's I...
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Troubleshooting: Transformation Engine Stops Working After Enabling Transparent SSO or SecurePortal
Version Affected: All OverviewA realm's Transformation Engine (TE) rule that works correctly on its own can stop working, or start working intermittently, once Transparent SSO or SecurePortal is en...
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How To: Enable and Configure Device Recognition (DFP)
Version Affected: All OverviewDevice Recognition, also called Digital Fingerprinting (DFP), lets a realm skip MFA for a device it already recognizes. This article covers enabling Device Recognition...
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Troubleshooting: WS-Trust / MEX Endpoint Errors
Version Affected: All OverviewThe WS-Trust service (WSTrust.svc) and its metadata exchange (MEX) endpoint can fail in a few different, unrelated ways: See Cause 1 - Accessing the WS-Trust metadata/...
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How To: Configure SAIdP as an Identity Provider for Agent Authority Gateway (Video)
Version Affected: All OverviewThis video walks through configuring the SecureAuth Identity Provider (SAIdP) as an Identity Provider (IdP) for SecureAuth's Agent Authority Gateway. SecureAuth Knowl...
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How To: Change the Login Failure Error Message Verbiage
Version Affected: All OverviewThe error text shown when a user enters an invalid username or password can be changed through the realm's Content and Localization editor. The general procedure is th...
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Troubleshooting: Data Tab Disabled on a Classic Realm That Reuses a New Experience Realm Number
Version Affected: All OverviewAfter deleting a New Experience realm and creating a new Classic realm with the same realm number, Advanced Settings keeps the Data tab disabled for that Classic realm...
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Troubleshooting: MFA Delivery Methods Missing on the SAIdP Theme
Version Affected: SecureAuth Identity Platform 24.4, using the SAIdP theme OverviewOn a realm using the SAIdP theme, a user can land on the MFA delivery-method page and see no methods listed to cho...
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Troubleshooting: CrowdStrike Falcon Log Collector (FLC) Not Ingesting Logs from the IdP Server
Version Affected: All OverviewAfter installing the CrowdStrike Falcon Log Collector (FLC) on the IdP server, realm logs stop arriving at the log collector, even though the FLC service itself is ru...
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Troubleshooting: Zscaler Client Connector Looping in Windows OS
Version Affected: 24.04 OverviewAfter entering a username in Zscaler Client Connector, the client loops on the login screen instead of redirecting into SecureAuth. CauseThis happens on Windows Cli...