Ben Watts
Articles
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How To: Encrypt Phone Number Fields in Active Directory
Version Affected: All OverviewThis article explains how to encrypt a phone number field so its value isn't stored in plain text in Active Directory (AD), when using AD account management, including...
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How To: Redirect the Default IIS Site to a Realm
Version Affected: All OverviewThis article explains how to configure the Default Web Site in IIS to redirect to a specific realm — for example, the Secure Portal realm — when a customer requests th...
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Troubleshooting: "IDX10000" Null-Parameter Exceptions
Version Affected: All OverviewThis article explains two causes of an "IDX10000: The parameter '<name>' cannot be a 'null' or an empty object" exception. See Cause 1 - If this occurs on an OpenID r...
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How To: Redirect HTTP to HTTPS
Version Affected: All OverviewThis article explains how to configure a realm so that HTTP requests are automatically redirected to HTTPS, instead of the connection being denied. If a user connects ...
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Troubleshooting: IWASVC Changes After Windows Update KB5082142
Version Affected: All OverviewThis article explains how Windows Update KB5082142 changes the default Kerberos encryption type used by service accounts, and what to check afterward. CauseMicrosoft ...
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Troubleshooting: SecureAuth/Elastic FileBeat Service Won't Start or Keeps Stopping
Version Affected: 9.2 and up OverviewAfter it has been installed successfully, the SecureAuth/Elastic FileBeat service can fail to start, or can start and then stop again on its own. There are mul...
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Troubleshooting: Passcode App "Invalid Web Address" Error
Version Affected: All OverviewWhen a user tries to add or enroll an account in the SecureAuth Passcode app, on either macOS or Windows, the app can reject the SecureAuth server's web address with ...
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How To: Delete a SecureAuth Realm
Version Affected: All OverviewClassic realms cannot be deleted from within the Admin Console itself. This article covers two ways to delete a realm directly on the IdP appliance: using the Realm Ma...
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How To: Replace the O365 Signing Certificate
Version Affected: All OverviewOffice 365 (O365) realms use a signing certificate that is configured both on the IdP and within O365 itself. This article explains how to replace that certificate, us...
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Bug: Certificate Revocation Fails to Find or Revoke Valid Certificates
Version Affected: AllBug Number: EE-3710, EE-3694Bug Status: Open - No Permanent FixFixed in Version(s): Not yet fixed as of this article's last review — check current release notes for status. Ove...