Ben Watts
Articles
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Troubleshooting: No LogoutURL Option for SAML Realms in the Classic Console
Version Affected: All OverviewThis article explains why there is no option to set a LogoutURL for a SAML realm in the SecureAuth Classic console, when a Service Provider requires one for a full lo...
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Bug: Transformation Engine Runs Twice, Causing Doubled Values or an Empty WSFed AttributeStatement
Version Affected: AllBug Number: IDP-2515, EE-1781Bug Status: Open - No Permanent FixFixed in Version(s): EE-1781 (empty WSFed AttributeStatement) is addressed in hotfix 9.1.0-56 and 19.07.01-12. I...
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How To: Configure Enforce Password Change with a Minimum Password Age Requirement
Version Affected: All OverviewThis article explains how the Enforce Password Change Requirement setting interacts with Active Directory's minimum password age policy, and how to configure it for yo...
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Troubleshooting: "Invalid Provider Type Specified" Login Failure
Version Affected: All OverviewThis article explains how to resolve a login failure where the Warning or Error log shows "Encryption.DecryptRSAUTF8 exception: Invalid provider type specified" or "S...
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Troubleshooting: FileSync Service Fails to Start (Error 1053)
Version Affected: All (FileSync 3.4.5 and below) OverviewThis article explains how to resolve an issue where the FileSync service hangs in a starting state and times out, or fails to start or rest...
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How To: Test RADIUS Using NTRadPing
Version Affected: All OverviewThis article explains how to use NTRadPing to test a RADIUS server configuration, including a second-factor (2FA) challenge/response. Download NTRadPing from the NTRad...
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Troubleshooting: SP-Initiated SAML Request Signature Validation Errors
Version Affected: All OverviewThis article explains how to resolve errors that occur when the IdP receives an SP-initiated SAML request: "Object reference not set to an instance of an object" and ...
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Troubleshooting: Administrative Reset with History Check Fails with "The LDAP Server Is Unavailable"
Version Affected: All OverviewThis article explains how to resolve an error where using the Password Reset option Administrative Reset with History Check fails with "Password was not changed Excep...
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Troubleshooting: Data Tab Test Connection Fails
Version Affected: All OverviewThis article explains how to resolve two causes of the Data tab's Test Connection button failing. See Cause 1 - If the Test Connection button fails on an LDAP over SS...
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Troubleshooting: Realm Shows "Invalid User" Error for All Users After Upgrade
Version Affected: All OverviewThis article explains two causes of a previously working realm showing Invalid User for all users, after upgrading to SecureAuth version 9.x or later. See Cause 1 - I...