Ben Watts
Articles
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How To: Enable or Disable Debug Logging on an On-Premises Appliance
Version Affected: All OverviewThis article explains how to enable or disable debug logging on an on-premises appliance, to assist with troubleshooting.There are two methods, depending on what needs...
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How To: Change the Background Image for a Realm
Version Affected: All OverviewThis article explains how to change the background image displayed on a realm's login page, and how to set a different background image for an individual page within a...
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Troubleshooting: ADFS VAM Issues with MFA Options Screen and OTP Validation
Version Affected: All OverviewThis article covers two unrelated issues that can occur when using the ADFS Validation Adapter Module (ADFS VAM) with SecureAuth: the MFA options screen failing to di...
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How To: Host Custom Content for the ADFS VAM on ADFS 3.0/2016
Version Affected: ADFS 3.0 and ADFS 2016 OverviewThis article explains how to host custom content, such as images, JavaScript, and CSS files, for the ADFS Validation Adapter Module (ADFS VAM) on AD...
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How To: Disable the SecureAuth User Risk Score for a Realm in the New Experience
Version Affected: 9.3 / 19.07+ OverviewThis article explains how to disable the SecureAuth User Risk score for a specific realm in the New Experience, when using a third-party User Risk Score provi...
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Troubleshooting: FileSync Reports "This SecureAuth Appliance is a Primary Node"
Version Affected: All OverviewThis article explains how to resolve an error where SecureAuth FileSync reports that an appliance is a primary node, either when running the replica installer after u...
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How To: Change the Primary and Secondary Appliance on FileSync
Version Affected: All (FileSync 4.1.5.6) OverviewDuring the initial FileSync installation, the Primary and Secondary servers are fixed. This article explains how to swap which server is the Primary...
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How To: Increase the Allowed Clock Skew for API Calls
Version Affected: All OverviewThe SecureAuth API has a default maximum allowed clock skew of 60 seconds between the server making the call and the Identity Provider (IdP) server. We recommend leavi...
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Troubleshooting: Clock Skew of Message Is Outside Threshold During API Call
Version Affected: All OverviewThis article explains how to resolve a 401 error that occurs when calling the SecureAuth API:Response Mainpart: {"status":"invalid","message":"Clock skew of message i...
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Bug: 'WantAuthNRequestsSigned' Value in the SAML Metadata.xml File Is Not Independently Configurable
Version Affected: AllBug Number: EE-3582Bug Status: Closed - FixedFixed in Version(s): 22.12 HF13+, 24.4 RU4+ OverviewThis article explains why the WantAuthNRequestsSigned value in the SAML Metadat...