Ben Watts
Articles
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Troubleshooting: SAML SP-Initiated Realm Shows "Error on MultiDomainRelayState"
Version Affected: All OverviewWhen configuring a SAML SP-initiated realm, after entering a username and password, the user receives the following error:Error on MultiDomainRelayState: Object refer...
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How To: Prompt for 2FA on a Specific Application Within SecurePortal
Version Affected: All OverviewSecurePortal allows single sign-on (SSO) to every application within it by default. This article explains how to make a specific application inside SecurePortal prompt...
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How To: Validate an XML web.config Schema with PowerShell
Version Affected: All OverviewThis article explains how to quickly check whether an XML file, such as a SecureAuth Identity Platform web.config, is well-formed, using a single PowerShell command. ...
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Troubleshooting: Adaptive Authentication Factors After IP Reputation/Threat Data Are Not Applied
Version Affected: All OverviewWhen multiple Adaptive Authentication factors are enabled on a realm, any factor listed after IP Reputation/Threat Data — such as IP/Country Restriction, as shown bel...
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Troubleshooting: Adaptive Authentication Settings Not Saving
Version Affected: 9.2 and later OverviewAfter upgrading, Adaptive Authentication settings do not save for a realm. CauseThe Admin Api and Analyze Api realms are running with a different AnalyzeApi...
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How To: Configure AssertionConsumerServiceIndex for Multiple Service Providers on One Realm
Version Affected: All -- requires the minimum hotfix version noted below. OverviewSecureAuth Identity Provider (IdP) supports SAML AuthnRequests that use AssertionConsumerServiceIndex instead of As...
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Troubleshooting: Phone Mask Does Not Produce the Desired Result
Version Affected: All OverviewChanging the phone mask regular expression on the Multi-Factor Methods tab (for example, to show 5 digits of a phone number instead of the default 4) does not produce...
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Bug: IWA/WinSSO Realms Using Adaptive Authentication Group Redirection Cause an Infinite Redirection Loop
Version Affected: 9.2.0-7 through 9.2.0-18Bug Number: EE-953, EE-967Bug Status: Open - No Permanent FixFixed in Version(s): Not yet fixed as of this article's last review — check current release no...
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Troubleshooting: MFA and Password Throttling Not Clearing as Expected (Cloud Deployment)
Version Affected: 24.04+ Cloud OverviewIn a Cloud deployment, after an administrator clears a Multi-Factor Authentication (MFA) and/or Password (PW) Throttling entry for an affected end user, the ...
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Troubleshooting: Multi-Factor Methods Tab Fails to Load Due to a Titan Connectivity Issue
Version Affected: 19.07+ OverviewWhen opening the Multi-Factor Methods tab on a realm, an error is shown instead of the tab loading. The appliance contacts Titan to confirm whether it is licensed ...