Ben Watts
Articles
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Troubleshooting: Web Service Error "Negotiate,NTLM" (WinSSO Hosting Realm)
Version Affected: All OverviewA realm configured to connect to a Web Service realm fails. Debug logs show a request to https://localhost/secureauthxx/webservice/membershipws.svc with the exception...
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Bug: SA Backup Tool Restore Fails With "The Syntax of the Command Is Incorrect"
Version Affected: AllBug Number: EE-558Bug Status: Open - No Permanent FixFixed in Version(s): Not yet fixed as of this article's last review — check current release notes for status. OverviewWhen ...
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Troubleshooting: Compilation Error - Network Service Lacks C:\Windows\Temp Permissions
Version Affected: All OverviewA Compilation Error occurs when the Network Service account does not have write permissions to the C:\Windows\Temp folder, as shown below. CauseBy default, the Networ...
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How To: Reduce Slow or Timed-Out Realm Responses Caused by IIS Worker Process Recycling
Version Affected: Earlier than 26.2 OverviewAn Internet Information Services (IIS) Application Pool stops its worker process after a period of inactivity, and does not start a new one until the nex...
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Troubleshooting: SAML Assertion Encryption Errors
Version Affected: All OverviewSAML Assertion encryption can fail in a few different ways when it is enabled on a realm’s Post Authentication tab — an exception is thrown while encrypting the asser...
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FAQ: Does Credential Provider or Login for Windows Support Citrix?
Version Affected: All OverviewDo Credential Provider or Login for Windows support installation on Citrix (for example, on a Citrix Virtual Apps and Desktops / XenApp session or VDI)? AnswerNo. Neit...
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How To: Configure IdP Initiated Deep Linking from Cornerstone OnDemand
Version Affected: All OverviewThis article explains how to configure a Deep Link base URL in Cornerstone OnDemand (CSOD) so that a link can take a user to an exact location within Cornerstone, inst...
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Troubleshooting: IdP-Initiated SAML Fails When Launched via a Portal Realm
Version Affected: All OverviewLaunching an Identity Provider (IdP)-initiated SAML application through a portal realm can fail with the error shown below, even though logging into the SAML realm di...
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How To: Match Api.AppId and Api.AppKey Across Appliances Without FileSync
Version Affected: All OverviewThis article explains how to make two or more SecureAuth appliances share the same API Application ID and Application Key for a realm, when those appliances are not us...
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How To: Enable Extended SMTP Logging
Version Affected: All OverviewThis article explains how to enable extended SMTP logging for a realm, using .NET trace logging to capture the actual SMTP commands and server responses. This is usefu...